Customer Service Jobs in Fitchburg, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- Worcester, MA (22 miles from Fitchburg, MA)
- 9 hours ago
- Worcester, MA (22 miles from Fitchburg, MA)
- 9 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Associate - Morning & Lunch Shift
- Marlborough, MA (20 miles from Fitchburg, MA)
- 1 day ago
- Marlborough, MA (20 miles from Fitchburg, MA)
- 1 day ago
As the name suggests, your main priority is to provide great customer service....
Customer Service Representative Contract Manufacturer
- Tyngsboro, MA (19 miles from Fitchburg, MA)
- 1 day ago
- Tyngsboro, MA (19 miles from Fitchburg, MA)
- 1 day ago
Customer Service Representative - Contract Manufacturer A leading CNC manufacturing and assembly company is currently seeking for a Customer Service Representative....
- Marlborough, MA (20 miles from Fitchburg, MA)
- 1 day ago
- Marlborough, MA (20 miles from Fitchburg, MA)
- 1 day ago
Service Associate Entry Level Customer Service Associate-part-time (Marlborough) AJ Antico $18.00+/hour part-time Customer Service Associate-part-time Job Overview AJ Antico is the leading irrigation...
Customer Service Representative- Food Manufacturing
- Worcester, MA (22 miles from Fitchburg, MA)
- 2 days ago
- Worcester, MA (22 miles from Fitchburg, MA)
- 2 days ago
service experience including transportation planning and working with 3PL service providers Experience in food manufacturing as well as retail and foodservice distribution channels preferred Strong...
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Tyngsboro, MA (19 miles from Fitchburg, MA)
- 3 days ago
- Tyngsboro, MA (19 miles from Fitchburg, MA)
- 3 days ago
Summary: Seeking a Customer Service Representative with experience in a CNC manufacturing or technical environment to manage customer interactions and order processing....
Customer Service Representative: UniClean
- Hudson, NH (23 miles from Fitchburg, MA)
- 3 days ago
- Hudson, NH (23 miles from Fitchburg, MA)
- 3 days ago
Are you a people person' who loves delivering outstanding customer service?...
- Merrimack, NH (23 miles from Fitchburg, MA)
- 3 days ago
- Merrimack, NH (23 miles from Fitchburg, MA)
- 3 days ago
If you answered yes and are a customer service-minded champion, we are hiring Financial Customer Associates (FCA) in our Merrimack site....
Customer Service Representative- Merrimack, NH
- Merrimack, NH (23 miles from Fitchburg, MA)
- 3 days ago
- Merrimack, NH (23 miles from Fitchburg, MA)
- 3 days ago
The Role Join our team of Customer Service Representatives, also know as Customer Relationship Advocates (CRA)....
- Merrimack, NH (23 miles from Fitchburg, MA)
- 3 days ago
- Merrimack, NH (23 miles from Fitchburg, MA)
- 3 days ago
The Role Join our team of Entry Level Customer Service Representatives, also known as Customer Relationship Advocates (CRA)....
- Merrimack, NH (23 miles from Fitchburg, MA)
- 3 days ago
- Merrimack, NH (23 miles from Fitchburg, MA)
- 3 days ago
If you answered yes and are a customer service-minded champion, we are hiring Financial Customer Associates (FCA) in our Merrimack site....
- Worcester, MA (22 miles from Fitchburg, MA)
- 4 days ago
- Worcester, MA (22 miles from Fitchburg, MA)
- 4 days ago
service skills Thriving to perform job duties in a fast-paced environment with the ability to stay even keeled in periods of stress Demonstrated proactivity, flexibility, adaptability and multi-tasking...
Inside Sales/Customer Service Representative
- Marlborough, MA (20 miles from Fitchburg, MA)
- 6 days ago
- Marlborough, MA (20 miles from Fitchburg, MA)
- 6 days ago
un Inside Sales/Customer Service Representative (Marlborough) Leamar Industries compensation: Base Pay + Commission employment type: experience level: mid level job title: Inside Sales/Customer Service...
- Worcester, MA (22 miles from Fitchburg, MA)
- 7 days ago
- Worcester, MA (22 miles from Fitchburg, MA)
- 7 days ago
Customer Service, Call Center, Data Entry, and/or Insurance experience preferred. Demonstrated professional telephone etiquette....
Demographic Data for Fitchburg, MA
Moving to Fitchburg, MA? Find some basic demographic data about Fitchburg, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Fitchburg, MA
Highest Education Level
Customer Services in Fitchburg, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Quality Control Inspection
- Dispatching
- Call Center Experience
- One Call Resolution
- Payment Processing
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Relationship Management
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Cashier Skills
- Scanning
- Reception
- Reimbursement
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Flexibility
- Telephone Skills
- Sales
- Inventory Management
- Filing
- Multitasking
- Policy Development
- Microsoft Office
- Microsoft Excel
- Teamwork
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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