Customer Service Jobs in Fitchburg, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Amazon Locker+ Customer Service Associate
- Sudbury, MA (23 miles from Fitchburg, MA)
- 18 hours ago
- Sudbury, MA (23 miles from Fitchburg, MA)
- 18 hours ago
Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
Customer Service Associate - Temporary
- Nashua, NH (20 miles from Fitchburg, MA)
- 1 day ago
- Nashua, NH (20 miles from Fitchburg, MA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative I, RMV - Central District
- Worcester, MA (22 miles from Fitchburg, MA)
- 2 days ago
- Worcester, MA (22 miles from Fitchburg, MA)
- 2 days ago
Duties and Responsibilities This position will follow a Tuesday through Saturday work schedule. Interact with customers to respond to inquiries and complaints. Issues licenses, identification...
BYRAM HEALTHCARE Customer Service Representative, Associate
- Worcester, MA (22 miles from Fitchburg, MA)
- 2 days ago
- Worcester, MA (22 miles from Fitchburg, MA)
- 2 days ago
Consistently meet required Key Performance Indicators (KPIs) Perform other duties as required Qualifying Experience High School Diploma or equivalent required 1-2 years of customer service experience...
Associate Customer Service Representative
- Marlborough, MA (20 miles from Fitchburg, MA)
- 2 days ago
- Marlborough, MA (20 miles from Fitchburg, MA)
- 2 days ago
Provide domestic customer service according to the needs of the Business and Customers....
Prior customer service experience preferred....
Customer Service Representative
- Westborough, MA (24 miles from Fitchburg, MA)
- 3 days ago
- Westborough, MA (24 miles from Fitchburg, MA)
- 3 days ago
We are eClinicalWorks. We are a privately held leader in healthcare IT, providing comprehensive, cloud based EHR/PRM solutions to medical professionals worldwide to improve workflows and reduce...
Associate Customer Service Representative
- Marlborough, MA (20 miles from Fitchburg, MA)
- 3 days ago
- Marlborough, MA (20 miles from Fitchburg, MA)
- 3 days ago
Dont miss outapply for the Associate Customer Service Representative role today! 9799257...
Associate Customer Service Representative
- Marlborough, MA (20 miles from Fitchburg, MA)
- 3 days ago
- Marlborough, MA (20 miles from Fitchburg, MA)
- 3 days ago
Associate Customer Service Representative Job Location - Marlborough, MA Job Duration - 5+ Months Position is HYBRID ROLE - 3 days in office and days from home Job Summary Responds to customer issues...
- Clinton, MA (13 miles from Fitchburg, MA)
- 4 days ago
- Clinton, MA (13 miles from Fitchburg, MA)
- 4 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative/Lot Attendant
- Northborough, MA (19 miles from Fitchburg, MA)
- 5 days ago
- Northborough, MA (19 miles from Fitchburg, MA)
- 5 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Representative
- Shrewsbury, MA (20 miles from Fitchburg, MA)
- 5 days ago
- Shrewsbury, MA (20 miles from Fitchburg, MA)
- 5 days ago
We are looking to add a Customer Service Representative to our team at Woof Pet Resort!...
Customer Service Representative
- Spencer, MA (24 miles from Fitchburg, MA)
- 7 days ago
- Spencer, MA (24 miles from Fitchburg, MA)
- 7 days ago
Job Summary Our client, a manufacturing company in Spencer, MA is seeking a Customer Service Representative....
Amazon Locker+ - Flexible Shifts
- Acton, MA (19 miles from Fitchburg, MA)
- 7 days ago
- Acton, MA (19 miles from Fitchburg, MA)
- 7 days ago
Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
Retail Customer Experience Associate, Solomon Pond - Full Time
- Marlborough, MA (20 miles from Fitchburg, MA)
- 9 days ago
- Marlborough, MA (20 miles from Fitchburg, MA)
- 9 days ago
Be part of an amazing story. Macys is more than just a store. Were a story. One thats captured the hearts and minds of America for more than 160 years. A story about innovations and...
Demographic Data for Fitchburg, MA
Moving to Fitchburg, MA? Find some basic demographic data about Fitchburg, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Fitchburg, MA
Highest Education Level
Customer Services in Fitchburg, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Associates
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Wellness
- Cashier Skills
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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