Customer Service Jobs in Franklin, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (18 miles from Franklin, MA)
- 5 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (18 miles from Franklin, MA)
- 5 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
Retail Customer Service Representative - Cashier
- Cambridge, MA (24 miles from Franklin, MA)
- 6 hours ago
- Cambridge, MA (24 miles from Franklin, MA)
- 6 hours ago
We are currently seeking self-motivated, hard-working, full- and part-time RETAIL CASHIER/CUSTOMER SERVICE REPRESENTATIVES....
- North Providence, RI (16 miles from Franklin, MA)
- 6 hours ago
- North Providence, RI (16 miles from Franklin, MA)
- 6 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Worcester, MA (23 miles from Franklin, MA)
- 10 hours ago
- Worcester, MA (23 miles from Franklin, MA)
- 10 hours ago
Customer Service Representative Worcester, MA, USA Req #7375 Tuesday, April 29, 2025 D&W Diesel, Inc. is looking to hire an experienced Customer Service/Inside Sales Representative for our Worcester...
Client Service Representative II
- Marlborough, MA (19 miles from Franklin, MA)
- 10 hours ago
- Marlborough, MA (19 miles from Franklin, MA)
- 10 hours ago
Overview Client Service Representative II - Marlborough, MA - Monday to Friday 10:30AM-7:00PM Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a...
Student Customer Care Representative
- Lincoln, RI (11 miles from Franklin, MA)
- 16 hours ago
- Lincoln, RI (11 miles from Franklin, MA)
- 16 hours ago
service experience preferred Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle...
- Providence, RI (18 miles from Franklin, MA)
- 16 hours ago
- Providence, RI (18 miles from Franklin, MA)
- 16 hours ago
Learn more about becoming a Customer Service Agent and the FAQs: careers.southwestair.com/customer-service-agents....
Pharmacy Customer Service Associate
- Marlborough, MA (19 miles from Franklin, MA)
- 17 hours ago
- Marlborough, MA (19 miles from Franklin, MA)
- 17 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Abington, MA (23 miles from Franklin, MA)
- 1 day ago
- Abington, MA (23 miles from Franklin, MA)
- 1 day ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Representative
- Ashland, MA (12 miles from Franklin, MA)
- 1 day ago
- Ashland, MA (12 miles from Franklin, MA)
- 1 day ago
Customer Service Representative (3622) Requisition ID 3622 - Posted 04/23/2025 - CUSTOMERSERVICE - Ashland - Manufacturing Ops - Entry-Level - 0 - 10% Title: Customer Service Representative Reports...
AY25-26 Customer Relations Specialist (Work Study)
- Bridgewater, MA (23 miles from Franklin, MA)
- 1 day ago
- Bridgewater, MA (23 miles from Franklin, MA)
- 1 day ago
University Events provides a high level of customer service to event sponsors while managing limited space and other resources in service of the University mission....
Customer Service Associate - Temporary
- Quincy, MA (23 miles from Franklin, MA)
- 1 day ago
- Quincy, MA (23 miles from Franklin, MA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Newton, MA (21 miles from Franklin, MA)
- 2 days ago
- Newton, MA (21 miles from Franklin, MA)
- 2 days ago
Qualifications Candidate preferably has experience and skills in the following areas: customer service related to healthcare and/or clinical setting, medical assistant and/or radiology experience, or...
Veterinary Customer Service Representative
- Natick, MA (14 miles from Franklin, MA)
- 2 days ago
- Natick, MA (14 miles from Franklin, MA)
- 2 days ago
rep, client care, customer service, Customer service representative, client care specialist, receptionist, customer service rep, client care, customer service, SQcua54EGx...
Retail Customer Experience Associate, Monterey Del Monte Center - Full Time
- Natick, MA (14 miles from Franklin, MA)
- 3 days ago
- Natick, MA (14 miles from Franklin, MA)
- 3 days ago
Id : REQ_567752, Title : Retail Customer Experience Associate, Monterey Del Monte Center - Full Time, Category : Stores, RequisitionType : Hourly, JobGrade : null, RequisitionId : ...773,...
Demographic Data for Franklin, MA
Moving to Franklin, MA? Find some basic demographic data about Franklin, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Franklin, MA
Highest Education Level
Customer Services in Franklin, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Wellness
- Cashier Skills
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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