Customer Service Jobs in Haverhill, MA

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 65 Jobs

Customer Service Representative - Burlington

  • Burlington, MA (21 miles from Haverhill, MA)
  • 24 days ago
  • Burlington, MA (21 miles from Haverhill, MA)
  • 24 days ago

This job is a great fit for someone who is customer obsessed and loves to solve problems. A day in the life Assist customers with a variety of transactions through a seamless and friendly...

Customer Service Representative

  • Exeter, NH (11 miles from Haverhill, MA)
  • 1 hour ago
  • Exeter, NH (11 miles from Haverhill, MA)
  • 1 hour ago

Experience with Customer Service, Sales or working in a Call Center. Excellent organizational, interpersonal, verbal, and writing skills....

Customer Service Associate - Temporary

  • Nashua, NH (21 miles from Haverhill, MA)
  • 1 hour ago
  • Nashua, NH (21 miles from Haverhill, MA)
  • 1 hour ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • Winchester, MA (24 miles from Haverhill, MA)
  • 14 hours ago
  • Winchester, MA (24 miles from Haverhill, MA)
  • 14 hours ago

Position: Customer Service Representative Position Reports To: Branch Manager/CSR Director Position Summary As a Customer Service Representative, you are a direct point of contact for any patient, care...

Customer Service Representative I, RMV - Northeast District

  • Haverhill, MA
  • 18 hours ago
  • Haverhill, MA
  • 18 hours ago

Duties and Responsibilities This position will follow a Tuesday through Saturday work schedule. Interact with customers to respond to inquiries and complaints. Issues licenses, identification...

Loss Prevenion Customer Service Associate II (w/ uniform)

  • Lawrence, MA (8 miles from Haverhill, MA)
  • 1 day ago
  • Lawrence, MA (8 miles from Haverhill, MA)
  • 1 day ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Customer Service Representative

  • Portsmouth, NH (22 miles from Haverhill, MA)
  • 1 day ago
  • Portsmouth, NH (22 miles from Haverhill, MA)
  • 1 day ago

to effectively multi-task and quickly navigate multiple systems Excellent verbal, written and keyboarding skills Proficient with Microsoft Office programs (Outlook, Word) High school diploma or GED Customer...

Customer Service Representative

  • North Andover, MA (8 miles from Haverhill, MA)
  • 2 days ago
  • North Andover, MA (8 miles from Haverhill, MA)
  • 2 days ago

Strong customer service skills and ability to handle stressful situations tactfully. Detail-oriented with a high degree of accuracy. Ability to work well in a team environment....

Customer Service Associate

  • Methuen, MA (7 miles from Haverhill, MA)
  • 2 days ago
  • Methuen, MA (7 miles from Haverhill, MA)
  • 2 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Healthcare Customer Service Representative

  • Salem, MA (20 miles from Haverhill, MA)
  • 5 days ago
  • Salem, MA (20 miles from Haverhill, MA)
  • 5 days ago

Skills We're Looking For: Customer Service: Strong background in customer service and support. Technical Proficiency: Comfortable using Windows and Microsoft Office....

Customer Service Representative - Healthcare

  • Salem, MA (20 miles from Haverhill, MA)
  • 5 days ago
  • Salem, MA (20 miles from Haverhill, MA)
  • 5 days ago

Description Provide excellent customer service to all Medicare Advantage members. Assist with coverage and claims related questions....

Customer Service Representative-PT

  • Manchester, NH (24 miles from Haverhill, MA)
  • 6 days ago
  • Manchester, NH (24 miles from Haverhill, MA)
  • 6 days ago

service....

Help Desk Customer Service Representative

  • Burlington, MA (21 miles from Haverhill, MA)
  • 7 days ago
  • Burlington, MA (21 miles from Haverhill, MA)
  • 7 days ago

Advance knowledge of MS Office Suite & Word Advance knowledge of Excel Self-Motivated and a Willingness to learn new skills Ability to work remotely Previous experience working in customer service...

Remote Work

Customer Service Representative

  • Georgetown, MA (6 miles from Haverhill, MA)
  • 7 days ago
  • Georgetown, MA (6 miles from Haverhill, MA)
  • 7 days ago

TYPICAL EDUCATIONAL AND RELEVANT EXPERIENCE: Associates Degree highly desirable or 2-3 years customer service experience in HVAC or Technical industry....

Customer Service Representative

  • Salem, MA (20 miles from Haverhill, MA)
  • 8 days ago
  • Salem, MA (20 miles from Haverhill, MA)
  • 8 days ago

Store 4707502: 323 Highland Ave, Salem, Massachusetts 01970 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Demographic Data for Haverhill, MA

Moving to Haverhill, MA? Find some basic demographic data about Haverhill, MA below.

Local
National
67,787
1,140
Medium

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Coggno
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
Udemy
Customer Service
Customer service isn't limited to being polite to your customers - it's a pivotal factor of business operations that has a direct impact on how your company is viewed in the public eye let alone...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Customer Service Jobs in Haverhill, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Haverhill, MA offer the following education background
High School or GED
35.4%
Bachelor's Degree
25.0%
Associate's Degree
15.6%
Vocational Degree or Certification
12.0%
Master's Degree
5.3%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Haverhill, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Related Career Advice Articles

two retail store workers holding a hiring sign
Ace Your Retail Job Interview: Master These Common Retail Interview Questions

Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.

Read article »
Hardware store employee smiling next to merchandise
The Evolution of Retail: Employment Opportunities for 2017 & Beyond

If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.

Read article »
seasonal retail employee using an ipad
How a Seasonal Retail Job Can Boost Your Career

Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.

Read article »