Customer Service Jobs in Lawrence, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Amazon Locker+ Customer Service Associate
- Newtonville, MA (24 miles from Lawrence, MA)
- moments ago
- Newtonville, MA (24 miles from Lawrence, MA)
- moments ago
Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
Customer Service Representative (Hybrid) Job Boston, MA
- Boston, MA (24 miles from Lawrence, MA)
- 2 hours ago
- Boston, MA (24 miles from Lawrence, MA)
- 2 hours ago
Apply Now Why Youll Love This Job We are currently seeking a highly motivated and skilled Customer Service Representative to join our team....
Customer Service Representative - Remote
- Boston, MA (24 miles from Lawrence, MA)
- 8 hours ago
- Boston, MA (24 miles from Lawrence, MA)
- 8 hours ago
This position receives and responds to inbound call inquiries and communications from customers, marketing associates, and other customer service representatives....
Remote WorkRetail Customer Service Supervisor
- Manchester, NH (24 miles from Lawrence, MA)
- 20 hours ago
- Manchester, NH (24 miles from Lawrence, MA)
- 20 hours ago
Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too....
Customer Service Associate - Temporary
- Everett, MA (21 miles from Lawrence, MA)
- 21 hours ago
- Everett, MA (21 miles from Lawrence, MA)
- 21 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Chat Support Specialist/Live Chat Assistant/Customer Service Representative Remote-WFH
- Waltham, MA (21 miles from Lawrence, MA)
- 1 day ago
- Waltham, MA (21 miles from Lawrence, MA)
- 1 day ago
**Job Overview:**As a Chat Support Specialist/Live Chat Assistant/Customer Service Representative, you will be responsible for providing exceptional customer service and support through live chat interactions...
Remote WorkClient Service Representative, National Accounts
- Boston, MA (24 miles from Lawrence, MA)
- 1 day ago
- Boston, MA (24 miles from Lawrence, MA)
- 1 day ago
Job Responsibilities and Requirements The Client Service Representative, National Accounts works closely with the National Client Managers, Account Consultants and their leadership, as a liaison...
Customer Service Representative
- Wilmington, MA (9 miles from Lawrence, MA)
- 1 day ago
- Wilmington, MA (9 miles from Lawrence, MA)
- 1 day ago
This is what you'll need to be successful in this role: Minimum of 2+ years in customer service, inside sales, or a related field....
Customer Service Representative
- Exeter, NH (19 miles from Lawrence, MA)
- 1 day ago
- Exeter, NH (19 miles from Lawrence, MA)
- 1 day ago
Experience with Customer Service, Sales or working in a Call Center. Excellent organizational, interpersonal, verbal, and writing skills....
- Medford, MA (20 miles from Lawrence, MA)
- 1 day ago
- Medford, MA (20 miles from Lawrence, MA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Winchester, MA (17 miles from Lawrence, MA)
- 2 days ago
- Winchester, MA (17 miles from Lawrence, MA)
- 2 days ago
Position: Customer Service Representative Position Reports To: Branch Manager/CSR Director Position Summary As a Customer Service Representative, you are a direct point of contact for any patient, care...
Customer Service Representative I, RMV - Northeast District
- Haverhill, MA (8 miles from Lawrence, MA)
- 2 days ago
- Haverhill, MA (8 miles from Lawrence, MA)
- 2 days ago
Duties and Responsibilities This position will follow a Tuesday through Saturday work schedule. Interact with customers to respond to inquiries and complaints. Issues licenses, identification...
Loss Prevenion Customer Service Associate II (w/ uniform)
- Lawrence, MA
- 2 days ago
- Lawrence, MA
- 2 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative
- North Andover, MA (4 miles from Lawrence, MA)
- 3 days ago
- North Andover, MA (4 miles from Lawrence, MA)
- 3 days ago
Strong customer service skills and ability to handle stressful situations tactfully. Detail-oriented with a high degree of accuracy. Ability to work well in a team environment....
Customer Service Representative REMOTE
- Cambridge, MA (22 miles from Lawrence, MA)
- 4 days ago
- Cambridge, MA (22 miles from Lawrence, MA)
- 4 days ago
service background, we encourage you to apply for the Customer Service Representative REMOTE position at Chesapeake Oncology-Hematology Associates....
Remote WorkDemographic Data for Lawrence, MA
Moving to Lawrence, MA? Find some basic demographic data about Lawrence, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Lawrence, MA
Highest Education Level
Customer Services in Lawrence, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Wellness
- Cashier Skills
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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