Customer Service Jobs in Lowell, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative - Burlington
- Ayer, MA (14 miles from Lowell, MA)
- 23 hours ago
- Ayer, MA (14 miles from Lowell, MA)
- 23 hours ago
This job is a great fit for someone who is customer obsessed and loves to solve problems. A day in the life Assist customers with a variety of transactions through a seamless and friendly...
Customer Service Representative
- North Andover, MA (11 miles from Lowell, MA)
- 7 hours ago
- North Andover, MA (11 miles from Lowell, MA)
- 7 hours ago
Strong customer service skills and ability to handle stressful situations tactfully. Detail-oriented with a high degree of accuracy. Ability to work well in a team environment....
Associate Customer Service Representative
- Marlborough, MA (24 miles from Lowell, MA)
- 7 hours ago
- Marlborough, MA (24 miles from Lowell, MA)
- 7 hours ago
Dont miss outapply for the Associate Customer Service Representative role today! 9799257...
Associate Customer Service Representative
- Marlborough, MA (24 miles from Lowell, MA)
- 7 hours ago
- Marlborough, MA (24 miles from Lowell, MA)
- 7 hours ago
Associate Customer Service Representative Job Location - Marlborough, MA Job Duration - 5+ Months Position is HYBRID ROLE - 3 days in office and days from home Job Summary Responds to customer issues...
- Methuen, MA (7 miles from Lowell, MA)
- 7 hours ago
- Methuen, MA (7 miles from Lowell, MA)
- 7 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Associate - Temporary
- Tewksbury, MA (4 miles from Lowell, MA)
- 7 hours ago
- Tewksbury, MA (4 miles from Lowell, MA)
- 7 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative REMOTE
- Cambridge, MA (20 miles from Lowell, MA)
- 15 hours ago
- Cambridge, MA (20 miles from Lowell, MA)
- 15 hours ago
service background, we encourage you to apply for the Customer Service Representative REMOTE position at Chesapeake Oncology-Hematology Associates....
Remote WorkSeasonal Customer Service Representative- Manchester, NH
- Manchester, NH (24 miles from Lowell, MA)
- 20 hours ago
- Manchester, NH (24 miles from Lowell, MA)
- 20 hours ago
Responsibilities include providing professional and confidential customer service by operating a customer service window with courtesy, promptness, efficiency, and accurately processing a wide variety...
Showroom Customer Service Representative
- Newton, MA (21 miles from Lowell, MA)
- 1 day ago
- Newton, MA (21 miles from Lowell, MA)
- 1 day ago
Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative....
Customer Service Representative - PT
- East Boston, MA (24 miles from Lowell, MA)
- 1 day ago
- East Boston, MA (24 miles from Lowell, MA)
- 1 day ago
service....
- East Boston, MA (24 miles from Lowell, MA)
- 1 day ago
- East Boston, MA (24 miles from Lowell, MA)
- 1 day ago
Learn more about becoming a Customer Service Agent and the FAQs: careers.southwestair.com/customer-service-agents....
- Boston, MA (23 miles from Lowell, MA)
- 2 days ago
- Boston, MA (23 miles from Lowell, MA)
- 2 days ago
Learn more about becoming a Customer Service Agent and the FAQs: careers.southwestair.com/customer-service-agents....
Retail Customer Experience Associate, Danbury Fair - Full Time
- Boston, MA (23 miles from Lowell, MA)
- 3 days ago
- Boston, MA (23 miles from Lowell, MA)
- 3 days ago
Id : REQ_561916, Title : Retail Customer Experience Associate, Danbury Fair - Full Time, Category : Stores, RequisitionType : Hourly, JobGrade : null, RequisitionId : ...392,...
Healthcare Customer Service Representative
- Salem, MA (22 miles from Lowell, MA)
- 3 days ago
- Salem, MA (22 miles from Lowell, MA)
- 3 days ago
Skills We're Looking For: Customer Service: Strong background in customer service and support. Technical Proficiency: Comfortable using Windows and Microsoft Office....
Customer Service Representative - Healthcare
- Salem, MA (22 miles from Lowell, MA)
- 3 days ago
- Salem, MA (22 miles from Lowell, MA)
- 3 days ago
Description Provide excellent customer service to all Medicare Advantage members. Assist with coverage and claims related questions....
Demographic Data for Lowell, MA
Moving to Lowell, MA? Find some basic demographic data about Lowell, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Lowell, MA
Highest Education Level
Customer Services in Lowell, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Associates
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Cashier Skills
- Wellness
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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