Customer Service Jobs in Monson, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Retail Customer Service Cashier
- Willington, CT (14 miles from Monson, MA)
- 8 hours ago
- Willington, CT (14 miles from Monson, MA)
- 8 hours ago
Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
Customer Service Representative I, RMV - Springfield
- Springfield, MA (14 miles from Monson, MA)
- 3 days ago
- Springfield, MA (14 miles from Monson, MA)
- 3 days ago
Duties and Responsibilities Interact with customers to respond to inquiries and complaints. Issues licenses, identification cards and motor vehicle registrations. Communicates with internal and...
Lead Client Service Representative
- Holyoke, MA (18 miles from Monson, MA)
- 3 days ago
- Holyoke, MA (18 miles from Monson, MA)
- 3 days ago
A commitment to customer service and client contact is required with an ability to relate to individuals of all ages and culturally diverse backgrounds at all levels of the socio-economic strata; knowledge...
Customer Service Associate - Temporary
- Chicopee, MA (15 miles from Monson, MA)
- 3 days ago
- Chicopee, MA (15 miles from Monson, MA)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Chicopee, MA (15 miles from Monson, MA)
- 3 days ago
- Chicopee, MA (15 miles from Monson, MA)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
CSR-Customer Service Representative
- Westfield, MA (23 miles from Monson, MA)
- 3 days ago
- Westfield, MA (23 miles from Monson, MA)
- 3 days ago
CSR / Customer Service Representative Westfield machining companycurrently seeking a Customer Service Representative to join their team.Full time, direct hire opportunity!...
Sales Associate/Customer Service Representative
- Stafford Springs, CT (8 miles from Monson, MA)
- 4 days ago
- Stafford Springs, CT (8 miles from Monson, MA)
- 4 days ago
TTM Technologies, Inc. Publicly Traded US Company, NASDAQ (TTMI) Top-5 Global Printed Circuit Board Manufacturer About TTM TTM Technologies, Inc. is a leading global manufacturer of technology...
- Sturbridge, MA (10 miles from Monson, MA)
- 4 days ago
- Sturbridge, MA (10 miles from Monson, MA)
- 4 days ago
Responsibilities and Accountabilities Provides efficient, effective and courteous customer service....
Customer Service Representative
- Windsor, CT (23 miles from Monson, MA)
- 6 days ago
- Windsor, CT (23 miles from Monson, MA)
- 6 days ago
Job Type: Full-time Experience: Customer Service: 2 years (Required) Education: High school or equivalent (Preferred) Job distance: Windsor, CT: Between 31 and 40 miles (Preferred)...
Customer Service Representative
- Spencer, MA (19 miles from Monson, MA)
- 7 days ago
- Spencer, MA (19 miles from Monson, MA)
- 7 days ago
Job Summary Our client, a manufacturing company in Spencer, MA is seeking a Customer Service Representative....
Customer Service Representative
- Hadley, MA (22 miles from Monson, MA)
- 7 days ago
- Hadley, MA (22 miles from Monson, MA)
- 7 days ago
service and adapt to multiple support programs + Ensure security protocols are followed during all customer interactions **Required Skills & Qualifications:** + 1.5 to 3 years of customer service experience...
Customer Service Representative
- Webster, MA (23 miles from Monson, MA)
- 9 days ago
- Webster, MA (23 miles from Monson, MA)
- 9 days ago
Return to Job Search Customer Service Representative Are you a people person? Do you love helping others?...
- Windsor Locks, CT (21 miles from Monson, MA)
- 11 days ago
- Windsor Locks, CT (21 miles from Monson, MA)
- 11 days ago
The Customer Service Associate will provide excellent service to customers in a timely, courteous, and friendly fashion....
Delivery Station Customer Service Associate, DSL
- Holyoke, MA (18 miles from Monson, MA)
- 12 days ago
- Holyoke, MA (18 miles from Monson, MA)
- 12 days ago
Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention....
Retail Customer Experience Associate, St Louis Galleria - Full Time
- Holyoke, MA (18 miles from Monson, MA)
- 14 days ago
- Holyoke, MA (18 miles from Monson, MA)
- 14 days ago
Id : REQ_558196, Title : Retail Customer Experience Associate, St Louis Galleria - Full Time, Category : Stores, RequisitionType : Hourly, JobGrade : null, RequisitionId : ...028,...
Demographic Data for Monson, MA
Moving to Monson, MA? Find some basic demographic data about Monson, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Monson, MA
Highest Education Level
Customer Services in Monson, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Wellness
- Cashier Skills
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »