Customer Service Jobs in Newburyport, MA

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 48 Jobs

Retail Customer Experience Associate, Mall at Rockingham Park - Full Time

  • Salem, NH (17 miles from Newburyport, MA)
  • 2 hours ago
  • Salem, NH (17 miles from Newburyport, MA)
  • 2 hours ago

Be part of an amazing story. Macys is more than just a store. Were a story. One thats captured the hearts and minds of America for more than 160 years. A story about innovations and...

Retail Customer Experience Associate, Fox Run - Full Time

  • Newington, NH (17 miles from Newburyport, MA)
  • 2 hours ago
  • Newington, NH (17 miles from Newburyport, MA)
  • 2 hours ago

Be part of an amazing story. Macys is more than just a store. Were a story. One thats captured the hearts and minds of America for more than 160 years. A story about innovations and...

Customer Service Representative - Sales (Work From Home)

  • Salem, NH (17 miles from Newburyport, MA)
  • 3 hours ago
  • Salem, NH (17 miles from Newburyport, MA)
  • 3 hours ago

As a member of our team, you'll redefine customer service, creating meaningful connections with each customer....

Remote Work

Customer Service Associate Salem & Portsmouth-NH

  • Portsmouth, NH (17 miles from Newburyport, MA)
  • 11 hours ago
  • Portsmouth, NH (17 miles from Newburyport, MA)
  • 11 hours ago

Customer Service Associate Salem and Portsmouth, NH Location: Salem, NH and Portsmouth, NH Salary: Base pay up to $16.00/hr ($17.00/hr if bilingual) | On average, earn between $22.00 - $27.00 per hour...

Customer Service Representative

  • Beverly, MA (17 miles from Newburyport, MA)
  • 1 day ago
  • Beverly, MA (17 miles from Newburyport, MA)
  • 1 day ago

The successful person will have a minimum of five years experience from a manufacturing/distribution environment in an inside sales, product support, order fulfillment or technical customer service...

Customer Service Representative

  • Wilmington, MA (22 miles from Newburyport, MA)
  • 1 day ago
  • Wilmington, MA (22 miles from Newburyport, MA)
  • 1 day ago

This is a Full-Time Position RESPONSIBILITIES Provide outstanding customer service on all calls and online inquiries....

Customer Service Associate

  • Lee, NH (21 miles from Newburyport, MA)
  • 1 day ago
  • Lee, NH (21 miles from Newburyport, MA)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate - Temporary

  • Exeter, NH (11 miles from Newburyport, MA)
  • 2 days ago
  • Exeter, NH (11 miles from Newburyport, MA)
  • 2 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate

  • Methuen, MA (16 miles from Newburyport, MA)
  • 2 days ago
  • Methuen, MA (16 miles from Newburyport, MA)
  • 2 days ago

As the name suggests, your main priority is to provide great customer service....

Retail Customer Service Specialist

  • Seabrook, NH (4 miles from Newburyport, MA)
  • 2 days ago
  • Seabrook, NH (4 miles from Newburyport, MA)
  • 2 days ago

Serve as primary customer service provider at the front end and liaison between customers and management....

Pharmacy Customer Service Associate

  • Tewksbury, MA (22 miles from Newburyport, MA)
  • 2 days ago
  • Tewksbury, MA (22 miles from Newburyport, MA)
  • 2 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • Portsmouth, NH (17 miles from Newburyport, MA)
  • 3 days ago
  • Portsmouth, NH (17 miles from Newburyport, MA)
  • 3 days ago

Store 4707235: 2470 Lafayette Rd, Portsmouth, New Hampshire 03801 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Customer Service Associate - Temporary

  • Salem, MA (20 miles from Newburyport, MA)
  • 7 days ago
  • Salem, MA (20 miles from Newburyport, MA)
  • 7 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Retail Customer Experience Associate, Sherman Oaks Fashion Square - Full Time

  • Saugus, MA (24 miles from Newburyport, MA)
  • 7 days ago
  • Saugus, MA (24 miles from Newburyport, MA)
  • 7 days ago

Id : REQ_547285, Title : Retail Customer Experience Associate, Sherman Oaks Fashion Square - Full Time, Category : Stores, RequisitionType : Hourly, JobGrade : null, RequisitionId : ...768,...

Part Time Customer Service and Sales Associate

  • Haverhill, MA (9 miles from Newburyport, MA)
  • 7 days ago
  • Haverhill, MA (9 miles from Newburyport, MA)
  • 7 days ago

The Part Time Customer Service and Sales Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our...

Demographic Data for Newburyport, MA

Moving to Newburyport, MA? Find some basic demographic data about Newburyport, MA below.

Local
National
18,289
770
Medium/Sm

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Udemy
Customer Service
Customer service isn't limited to being polite to your customers - it's a pivotal factor of business operations that has a direct impact on how your company is viewed in the public eye let alone...
Skillsoft Percipio
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Customer Service Jobs in Newburyport, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Newburyport, MA offer the following education background
High School or GED
35.9%
Bachelor's Degree
24.7%
Associate's Degree
15.6%
Vocational Degree or Certification
11.9%
Master's Degree
5.3%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Newburyport, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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