Customer Service Jobs in Northborough, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Retail Customer Service Supervisor
- Westwood, MA (23 miles from Northborough, MA)
- 1 hour ago
- Westwood, MA (23 miles from Northborough, MA)
- 1 hour ago
Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed with pets; we're obsessed with our people too....
Customer Service Associate Job Details National Grid
- Northborough, MA
- 1 day ago
- Northborough, MA
- 1 day ago
Qualifications Minimum high school diploma or equivalent, some college preferred Must pass Assessment Test on record and training for this position Prior customer service or credit related experience...
Customer Service Representative
- Chelmsford, MA (22 miles from Northborough, MA)
- 1 day ago
- Chelmsford, MA (22 miles from Northborough, MA)
- 1 day ago
Customer Service Representative Benefits: PTO Time Flex Schedule Get Paid Weekly Bonuses 401(k) Match @ 4% Paid Training, Educational Allowances/Reimbursement for Field-related Courses Blue Cross Blue...
Aviation Front Desk Customer Service Representative
- Concord, MA (16 miles from Northborough, MA)
- 1 day ago
- Concord, MA (16 miles from Northborough, MA)
- 1 day ago
Passionate, dedicated employees who bring the Atlantic Attitude to life will enjoy more than just a great employee culture. They'll enjoy coming to work in an environment full of variety where...
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Pharmacy Customer Service Associate
- Wayland, MA (14 miles from Northborough, MA)
- 1 day ago
- Wayland, MA (14 miles from Northborough, MA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Client Service Representative (Onsite)
- Westwood, MA (23 miles from Northborough, MA)
- 2 days ago
- Westwood, MA (23 miles from Northborough, MA)
- 2 days ago
Job title: Client Service Representative Reports to: Client Manager Classification: Hourly, Non-Exempt Location: Onsite, Massachusetts Salary: $14 - $18 Starting pay varies based on location and...
Showroom Customer Service Representative
- Franklin, MA (20 miles from Northborough, MA)
- 2 days ago
- Franklin, MA (20 miles from Northborough, MA)
- 2 days ago
Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative....
- Pepperell, MA (23 miles from Northborough, MA)
- 2 days ago
- Pepperell, MA (23 miles from Northborough, MA)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- Natick, MA (14 miles from Northborough, MA)
- 3 days ago
- Natick, MA (14 miles from Northborough, MA)
- 3 days ago
You're dedicated to selling and delivering a customer service experience that is unlike any other....
Customer Service Associate Representative
- Newton, MA (23 miles from Northborough, MA)
- 4 days ago
- Newton, MA (23 miles from Northborough, MA)
- 4 days ago
This is not your average customer service job - you'll work for a company that truly cares about people while helping our patients achieve happiness....
Remote WorkClerical/Admin - Customer Service Representative - Now Hiring
- Worcester, MA (9 miles from Northborough, MA)
- 4 days ago
- Worcester, MA (9 miles from Northborough, MA)
- 4 days ago
End Date 05/12/2025 Duration 13 Week(s) Job Description Hybrid - Customer Service Representative Pride Health is hiring a Customer Service Representative for one of its clients in Massachusetts....
Interactive Customer Service Representative
- Spencer, MA (19 miles from Northborough, MA)
- 6 days ago
- Spencer, MA (19 miles from Northborough, MA)
- 6 days ago
Responsibilities and Accountabilities Provides efficient, effective and courteous customer service through prompt handling of transactions via the ITM video teller system....
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
U-Box Customer Care Representative (CDL)
- Webster, MA (21 miles from Northborough, MA)
- 6 days ago
- Webster, MA (21 miles from Northborough, MA)
- 6 days ago
Transport storage containers to and from specified destinations, e.g., customers homes and businesses local routes only....
Aviation Front Desk Customer Service Representative Part Time Job Concord, MA
- Concord, MA (16 miles from Northborough, MA)
- 7 days ago
- Concord, MA (16 miles from Northborough, MA)
- 7 days ago
customer purchases and fuel transactions Work closely with line service personnel and pilots, ensuring all customer service needs are met Front Desk Customer Service Representative Qualifications Customer...
Demographic Data for Northborough, MA
Moving to Northborough, MA? Find some basic demographic data about Northborough, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Northborough, MA
Highest Education Level
Customer Services in Northborough, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Complaint Resolution
- Cashier Skills
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Sales
- Inventory Management
- Policy Development
- Multitasking
- Problem Solving
- Microsoft Office
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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