Customer Service Jobs in Somerville, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (21 miles from Somerville, MA)
- 2 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (21 miles from Somerville, MA)
- 2 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
- Boston, MA (2 miles from Somerville, MA)
- 13 days ago
- Boston, MA (2 miles from Somerville, MA)
- 13 days ago
customer service....
- Brookline, MA (4 miles from Somerville, MA)
- 8 hours ago
- Brookline, MA (4 miles from Somerville, MA)
- 8 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Marlborough, MA (23 miles from Somerville, MA)
- 16 hours ago
- Marlborough, MA (23 miles from Somerville, MA)
- 16 hours ago
Service Associate Entry Level Customer Service Associate-part-time (Marlborough) AJ Antico $18.00+/hour part-time Customer Service Associate-part-time Job Overview AJ Antico is the leading irrigation...
- Methuen, MA (24 miles from Somerville, MA)
- 20 hours ago
- Methuen, MA (24 miles from Somerville, MA)
- 20 hours ago
As the name suggests, your main priority is to provide great customer service....
Pharmacy Customer Service Associate
- Medway, MA (23 miles from Somerville, MA)
- 1 day ago
- Medway, MA (23 miles from Somerville, MA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative - Land Rover Rockland
- Rockland, MA (19 miles from Somerville, MA)
- 1 day ago
- Rockland, MA (19 miles from Somerville, MA)
- 1 day ago
Overview Land Rover Rockland is part of the fast-growing Group 1 Automotive, a leader in automotive retail, and we are looking to add a qualified Customer Service Representative to our team....
Customer Service Representative (Healthcare)
- Boston, MA (2 miles from Somerville, MA)
- 1 day ago
- Boston, MA (2 miles from Somerville, MA)
- 1 day ago
TEKsystems Customer Service Representative (Healthcare) in Boston , Massachusetts Hiring an on site Call Center Representative for a large DME (Durable Medical Equipment) company Boston, MA M - F First...
Customer Service Associate - Temporary
- Norfolk, MA (22 miles from Somerville, MA)
- 1 day ago
- Norfolk, MA (22 miles from Somerville, MA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Amazon Locker+ Customer Service Associate
- Boston, MA (2 miles from Somerville, MA)
- 3 days ago
- Boston, MA (2 miles from Somerville, MA)
- 3 days ago
Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker...
Retail Customer Experience Associate, South Portland - Full Time
- Boston, MA (2 miles from Somerville, MA)
- 3 days ago
- Boston, MA (2 miles from Somerville, MA)
- 3 days ago
Id : REQ_548465, Title : Retail Customer Experience Associate, South Portland - Full Time, Category : Stores, RequisitionType : Hourly, JobGrade : null, RequisitionId : ...181,...
Customer Support Associate (Paid Training)
- Weymouth, MA (14 miles from Somerville, MA)
- 4 days ago
- Weymouth, MA (14 miles from Somerville, MA)
- 4 days ago
Ability to provide world class customer service in a changing, fast-paced operation. Present a professional appearance and wear personal protective equipment. Ability to travel up to 10%. #LI-JF1...
Retail Customer Experience Associate, Somerset Collection - Full Time
- Boston, MA (2 miles from Somerville, MA)
- 4 days ago
- Boston, MA (2 miles from Somerville, MA)
- 4 days ago
Id : REQ_548029, Title : Retail Customer Experience Associate, Somerset Collection - Full Time, Category : Stores, RequisitionType : Hourly, JobGrade : null, RequisitionId : ...720,...
Loss Prevention Customer Service Associate II Full Time
- Boston, MA (2 miles from Somerville, MA)
- 5 days ago
- Boston, MA (2 miles from Somerville, MA)
- 5 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative per diem
- Newton, MA (4 miles from Somerville, MA)
- 5 days ago
- Newton, MA (4 miles from Somerville, MA)
- 5 days ago
No Experience customer service experience 0-1 year preferred Knowledge, Skills & Abilities Proven customer support experience or experience as a client service representative....
Demographic Data for Somerville, MA
Moving to Somerville, MA? Find some basic demographic data about Somerville, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Somerville, MA
Highest Education Level
Customer Services in Somerville, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Quality Control Inspection
- Dispatching
- Call Center Experience
- One Call Resolution
- Payment Processing
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Relationship Management
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Cashier Skills
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Flexibility
- Telephone Skills
- Sales
- Inventory Management
- Filing
- Multitasking
- Policy Development
- Microsoft Office
- Microsoft Excel
- Teamwork
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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