Customer Service Jobs in Swampscott, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Retail Customer Service Representative - Cashier
- Cambridge, MA (13 miles from Swampscott, MA)
- 6 hours ago
- Cambridge, MA (13 miles from Swampscott, MA)
- 6 hours ago
We are currently seeking self-motivated, hard-working, full- and part-time RETAIL CASHIER/CUSTOMER SERVICE REPRESENTATIVES....
- Malden, MA (8 miles from Swampscott, MA)
- 6 hours ago
- Malden, MA (8 miles from Swampscott, MA)
- 6 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Retail Customer Service Associate
- Salem, MA (2 miles from Swampscott, MA)
- 15 hours ago
- Salem, MA (2 miles from Swampscott, MA)
- 15 hours ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Sr Customer Service Representative
- Salem, MA (2 miles from Swampscott, MA)
- 16 hours ago
- Salem, MA (2 miles from Swampscott, MA)
- 16 hours ago
May provide direction and support to other customer service representatives and/or provide back up to Customer Service Manager as needed. BASIC REQUIREMENTS: High school graduate or equivalent....
Customer Service Representative
- Salem, MA (2 miles from Swampscott, MA)
- 16 hours ago
- Salem, MA (2 miles from Swampscott, MA)
- 16 hours ago
Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries....
Customer Service Representative
- Abington, MA (24 miles from Swampscott, MA)
- 1 day ago
- Abington, MA (24 miles from Swampscott, MA)
- 1 day ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Associate - Temporary
- Quincy, MA (16 miles from Swampscott, MA)
- 1 day ago
- Quincy, MA (16 miles from Swampscott, MA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Newton, MA (16 miles from Swampscott, MA)
- 2 days ago
- Newton, MA (16 miles from Swampscott, MA)
- 2 days ago
Qualifications Candidate preferably has experience and skills in the following areas: customer service related to healthcare and/or clinical setting, medical assistant and/or radiology experience, or...
Shuttle Customer Service Agent - Boston Logan International Airport (BOS)
- East Boston, MA (9 miles from Swampscott, MA)
- 2 days ago
- East Boston, MA (9 miles from Swampscott, MA)
- 2 days ago
BECOME A SHUTTLE CUSTOMER SERVICE AGENT AT PRIMEFLIGHT!...
Customer Service Representative
- Bedford, MA (18 miles from Swampscott, MA)
- 3 days ago
- Bedford, MA (18 miles from Swampscott, MA)
- 3 days ago
jobs life, physical, and social science occupations customer service representative customer service representative. bedford, massachusetts posted march 31, 2025 job details summary $24 - $26 per hour...
Customer Service Representative
- Melrose, MA (7 miles from Swampscott, MA)
- 3 days ago
- Melrose, MA (7 miles from Swampscott, MA)
- 3 days ago
Preferred: 1 year in an auto body or similar work environment including previous customer service experience....
Bilingual Spanish Customer Service Representative - Remote
- Salem, MA (2 miles from Swampscott, MA)
- 4 days ago
- Salem, MA (2 miles from Swampscott, MA)
- 4 days ago
This position receives and responds to inbound call inquiries and communications from customers, marketing associates, and other customer service representatives....
Remote Work- Boston, MA (11 miles from Swampscott, MA)
- 4 days ago
- Boston, MA (11 miles from Swampscott, MA)
- 4 days ago
Retail Customer Service (Downtown) compensation: Hourly, based on experience employment type: job title: Retail Customer Service Busy shop in downtown looking for a reliable employee, Monday - Friday...
Retail Customer Service Supervisor
- Chelmsford, MA (24 miles from Swampscott, MA)
- 5 days ago
- Chelmsford, MA (24 miles from Swampscott, MA)
- 5 days ago
Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too....
Customer Service Representative
- Cambridge, MA (13 miles from Swampscott, MA)
- 5 days ago
- Cambridge, MA (13 miles from Swampscott, MA)
- 5 days ago
Allianz Heating & Air is seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative....
Demographic Data for Swampscott, MA
Moving to Swampscott, MA? Find some basic demographic data about Swampscott, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Swampscott, MA
Highest Education Level
Customer Services in Swampscott, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Wellness
- Cashier Skills
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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