Customer Service Jobs in Waltham, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (24 miles from Waltham, MA)
- 4 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (24 miles from Waltham, MA)
- 4 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
- Dorchester, MA (10 miles from Waltham, MA)
- 2 days ago
- Dorchester, MA (10 miles from Waltham, MA)
- 2 days ago
guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route...
Client Service Representative (Onsite)
- Westwood, MA (12 miles from Waltham, MA)
- 11 hours ago
- Westwood, MA (12 miles from Waltham, MA)
- 11 hours ago
Job title: Client Service Representative Reports to: Client Manager Classification: Hourly, Non-Exempt Location: Onsite, Massachusetts Salary: $14 - $18 Starting pay varies based on location and...
Showroom Customer Service Representative
- Franklin, MA (22 miles from Waltham, MA)
- 22 hours ago
- Franklin, MA (22 miles from Waltham, MA)
- 22 hours ago
Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative....
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Customer Care Representative I
- Boston, MA (10 miles from Waltham, MA)
- 22 hours ago
- Boston, MA (10 miles from Waltham, MA)
- 22 hours ago
Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information....
Pharmacy Customer Service Associate
- Marlborough, MA (15 miles from Waltham, MA)
- 22 hours ago
- Marlborough, MA (15 miles from Waltham, MA)
- 22 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Associate - Temporary
- Dorchester Center, MA (12 miles from Waltham, MA)
- 22 hours ago
- Dorchester Center, MA (12 miles from Waltham, MA)
- 22 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Beverly, MA (23 miles from Waltham, MA)
- 22 hours ago
- Beverly, MA (23 miles from Waltham, MA)
- 22 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Associate Team Leader (Front End Support Assistant Manager)
- Boston, MA (10 miles from Waltham, MA)
- 1 day ago
- Boston, MA (10 miles from Waltham, MA)
- 1 day ago
Job Responsibilities: Models and delivers outstanding customer service. Sets and achieves the highest standards of retail execution....
Customer Service Agent - Seasonal
- East Boston, MA (12 miles from Waltham, MA)
- 1 day ago
- East Boston, MA (12 miles from Waltham, MA)
- 1 day ago
Excellent customer service skills and a positive attitude are required....
Flexible Customer Service Associate
- Boston, MA (10 miles from Waltham, MA)
- 1 day ago
- Boston, MA (10 miles from Waltham, MA)
- 1 day ago
Job Qualifications: Previous customer service experience and sales skills. Ability to work in a fast-paced environment with a variety of tasks....
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- Natick, MA (8 miles from Waltham, MA)
- 2 days ago
- Natick, MA (8 miles from Waltham, MA)
- 2 days ago
You're dedicated to selling and delivering a customer service experience that is unlike any other....
Customer Service Representative
- Lynn, MA (16 miles from Waltham, MA)
- 2 days ago
- Lynn, MA (16 miles from Waltham, MA)
- 2 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Representative - UniFirst
- Boston, MA (10 miles from Waltham, MA)
- 2 days ago
- Boston, MA (10 miles from Waltham, MA)
- 2 days ago
UniFirst is seeking a dedicated Customer Service Representative to join our team....
Customer Service Associate Representative
- Newton, MA (4 miles from Waltham, MA)
- 3 days ago
- Newton, MA (4 miles from Waltham, MA)
- 3 days ago
This is not your average customer service job - you'll work for a company that truly cares about people while helping our patients achieve happiness....
Remote WorkDemographic Data for Waltham, MA
Moving to Waltham, MA? Find some basic demographic data about Waltham, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Waltham, MA
Highest Education Level
Customer Services in Waltham, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Dispatching
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Sales
- Policy Development
- Multitasking
- Problem Solving
- Microsoft Office
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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