Customer Service Jobs in Waltham, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (24 miles from Waltham, MA)
- 1 day ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (24 miles from Waltham, MA)
- 1 day ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
- Framingham, MA (10 miles from Waltham, MA)
- 22 days ago
- Framingham, MA (10 miles from Waltham, MA)
- 22 days ago
As the name suggests, your main priority is to provide great customer service....
Customer Service Representative - PT
- East Boston, MA (12 miles from Waltham, MA)
- 25 days ago
- East Boston, MA (12 miles from Waltham, MA)
- 25 days ago
service....
F&I Customer Support Associate or Consultant
- Boston, MA (10 miles from Waltham, MA)
- 2 hours ago
- Boston, MA (10 miles from Waltham, MA)
- 2 hours ago
the Customer Service area OR + High School Diploma or Equivalent and 3 or more years of experience in the Customer Service area AND + Experience with Microsoft Office Preferred Qualifications: + Minimum...
/21677/track.gif&z=8&s=RTL&ih_t=5%2F11%2F2025+1%3A33%3A21+PM&utm_medium=internal%20referrer&utm_campaign=selectquote-insurance-services---ceda-profile&utm_content=selectquote-insurance-services&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
Customer Service Representative
- Boston, MA (10 miles from Waltham, MA)
- 6 hours ago
- Boston, MA (10 miles from Waltham, MA)
- 6 hours ago
POSITION SUMMARY The Customer Service Representative is to provide professional, helpful, and high-quality service and assistance with customer orders....
- Wakefield, MA (12 miles from Waltham, MA)
- 6 hours ago
- Wakefield, MA (12 miles from Waltham, MA)
- 6 hours ago
The client service representative is the pivot around which the hospital operates and is responsible for: Customer service functions, including greeting visitors and answering telephones....
Amazon Locker+ Customer Service Associate
- Methuen, MA (23 miles from Waltham, MA)
- 16 hours ago
- Methuen, MA (23 miles from Waltham, MA)
- 16 hours ago
Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
Lead Customer Service Representative
- Methuen, MA (23 miles from Waltham, MA)
- 1 day ago
- Methuen, MA (23 miles from Waltham, MA)
- 1 day ago
Store 4707512: 181 Pelham St, Methuen, Massachusetts 01844 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative
- Wakefield, MA (12 miles from Waltham, MA)
- 1 day ago
- Wakefield, MA (12 miles from Waltham, MA)
- 1 day ago
Store 4707500: 448 Salem St, Wakefield, Massachusetts 01880 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative
- Somerville, MA (8 miles from Waltham, MA)
- 1 day ago
- Somerville, MA (8 miles from Waltham, MA)
- 1 day ago
Our Retail Office Associates possess strong customer service skills with the ability to identify root causes in order to assist customers efficiently in a timely manner and with empathy....
Customer Service Representative
- Framingham, MA (10 miles from Waltham, MA)
- 1 day ago
- Framingham, MA (10 miles from Waltham, MA)
- 1 day ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Pharmacy Customer Service Associate
- East Boston, MA (12 miles from Waltham, MA)
- 1 day ago
- East Boston, MA (12 miles from Waltham, MA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
International Customer Service Representative-Bilingual-English/Spanish
- Bedford, MA (7 miles from Waltham, MA)
- 2 days ago
- Bedford, MA (7 miles from Waltham, MA)
- 2 days ago
Job Title: International Customer Service Representative (Bilingual - English/Spanish) Job Type: Full-Time / Direct Hire Overview: We are seeking a detail-oriented and bilingual International Customer...
Customer Service Representative (REMOTE: 10:30am-7pmEDT)
- Waltham, MA
- 2 days ago
- Waltham, MA
- 2 days ago
Our Customer Service team is critical to the success of preserving the stem cells....
Remote WorkDemographic Data for Waltham, MA
Moving to Waltham, MA? Find some basic demographic data about Waltham, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Waltham, MA
Highest Education Level
Customer Services in Waltham, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Dispatching
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Wellness
- Complaint Resolution
- Cashier Skills
- Customer Satisfaction
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Sales
- Multitasking
- Policy Development
- Teamwork
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »