Customer Service Jobs in Washington, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative
- Pittsfield, MA (12 miles from Washington, MA)
- 15 hours ago
- Pittsfield, MA (12 miles from Washington, MA)
- 15 hours ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
- Lee, MA (4 miles from Washington, MA)
- 1 day ago
- Lee, MA (4 miles from Washington, MA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Call Center Customer Service Representative
- Westfield, MA (21 miles from Washington, MA)
- 5 days ago
- Westfield, MA (21 miles from Washington, MA)
- 5 days ago
ESSENTIAL FUNCTIONS Meet or exceed established customer service standards....
Customer Service Representative, Patient Accounting, Shift: Day, 40hrs
- Pittsfield, MA (12 miles from Washington, MA)
- 11 days ago
- Pittsfield, MA (12 miles from Washington, MA)
- 11 days ago
Job Summary The Customer Service Representative is responsible for incoming and outgoing phone calls for the Patient Accounting Department to facilitate the billing and collection of all self-pay patient...
Customer Service Representative
- Pittsfield, MA (12 miles from Washington, MA)
- 11 days ago
- Pittsfield, MA (12 miles from Washington, MA)
- 11 days ago
Our Pittsfield client is seeking a Customer Service Representative (CSR) to serve as the first point of contact for customers, assisting with general inquiries, scheduling, and problem resolution....
- Easthampton, MA (21 miles from Washington, MA)
- 12 days ago
- Easthampton, MA (21 miles from Washington, MA)
- 12 days ago
Responsible for meeting or exceeding customer service standards that are set forth by the department and/or bank....
Customer Service Associate Team Leader (Front End Support Assistant Manager)
- Southampton, MA (20 miles from Washington, MA)
- 14 days ago
- Southampton, MA (20 miles from Washington, MA)
- 14 days ago
Job Responsibilities: Models and delivers outstanding customer service. Sets and achieves the highest standards of retail execution....
Customer Service Representative
- Westfield, MA (21 miles from Washington, MA)
- 45+ days ago
- Westfield, MA (21 miles from Washington, MA)
- 45+ days ago
Qualifications Customer Service Representatives, Customer Support, and Customer Experience skills Ability to create and maintain customer satisfaction Excellent customer service skills Strong communication...
- Great Barrington, MA (14 miles from Washington, MA)
- 45+ days ago
- Great Barrington, MA (14 miles from Washington, MA)
- 45+ days ago
The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to...
Demographic Data for Washington, MA
Moving to Washington, MA? Find some basic demographic data about Washington, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Washington, MA
Highest Education Level
Customer Services in Washington, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Quality Control Inspection
- Dispatching
- Call Center Experience
- One Call Resolution
- Payment Processing
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Relationship Management
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Cashier Skills
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Flexibility
- Telephone Skills
- Sales
- Inventory Management
- Filing
- Multitasking
- Policy Development
- Microsoft Office
- Microsoft Excel
- Teamwork
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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