Customer Service Jobs in Wilmington, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- Framingham, MA (21 miles from Wilmington, MA)
- 23 days ago
- Framingham, MA (21 miles from Wilmington, MA)
- 23 days ago
As the name suggests, your main priority is to provide great customer service....
Customer Service Representative - PT
- East Boston, MA (15 miles from Wilmington, MA)
- 26 days ago
- East Boston, MA (15 miles from Wilmington, MA)
- 26 days ago
service....
Associate Customer Service Representative
- Salem, MA (14 miles from Wilmington, MA)
- 1 hour ago
- Salem, MA (14 miles from Wilmington, MA)
- 1 hour ago
EDUCATION Required High School Diploma or GED Substitutions None Preferred None EXPERIENCE Required 6 months of Customer Service in a customer facing role Preferred Customer Service in a call-center...
- Boston, MA (15 miles from Wilmington, MA)
- 1 hour ago
- Boston, MA (15 miles from Wilmington, MA)
- 1 hour ago
Customer Service Agent Job Description: SUMMARY: This position requires direct contact with customers at the ticket counter. Excellent customer service skills and a positive attitude are required....
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Retail Customer Service Associate Part Time
- Stoneham, MA (7 miles from Wilmington, MA)
- 2 hours ago
- Stoneham, MA (7 miles from Wilmington, MA)
- 2 hours ago
service to members....
Amazon Locker+ Customer Service Associate
- Westford, MA (13 miles from Wilmington, MA)
- 17 hours ago
- Westford, MA (13 miles from Wilmington, MA)
- 17 hours ago
Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
Retail Customer Service Associate
- Hudson, NH (18 miles from Wilmington, MA)
- 17 hours ago
- Hudson, NH (18 miles from Wilmington, MA)
- 17 hours ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 7 WALMART BLVD, HUDSON, NH 03051...
F&I Customer Support Associate or Consultant
- Boston, MA (15 miles from Wilmington, MA)
- 1 day ago
- Boston, MA (15 miles from Wilmington, MA)
- 1 day ago
the Customer Service area OR + High School Diploma or Equivalent and 3 or more years of experience in the Customer Service area AND + Experience with Microsoft Office Preferred Qualifications: + Minimum...
Customer Success Representative I
- Londonderry, NH (23 miles from Wilmington, MA)
- 1 day ago
- Londonderry, NH (23 miles from Wilmington, MA)
- 1 day ago
service skills, able to deliver desired customer service experience Motivated and target driven to meet, and strive to exceed the sales/service targets and expectations Detail orientated with strong...
Customer Service Representative
- Boston, MA (15 miles from Wilmington, MA)
- 1 day ago
- Boston, MA (15 miles from Wilmington, MA)
- 1 day ago
POSITION SUMMARY The Customer Service Representative is to provide professional, helpful, and high-quality service and assistance with customer orders....
- Wakefield, MA (7 miles from Wilmington, MA)
- 1 day ago
- Wakefield, MA (7 miles from Wilmington, MA)
- 1 day ago
The client service representative is the pivot around which the hospital operates and is responsible for: Customer service functions, including greeting visitors and answering telephones....
Lead Customer Service Representative
- Methuen, MA (11 miles from Wilmington, MA)
- 2 days ago
- Methuen, MA (11 miles from Wilmington, MA)
- 2 days ago
Store 4707512: 181 Pelham St, Methuen, Massachusetts 01844 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative
- Wakefield, MA (7 miles from Wilmington, MA)
- 2 days ago
- Wakefield, MA (7 miles from Wilmington, MA)
- 2 days ago
Store 4707500: 448 Salem St, Wakefield, Massachusetts 01880 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative - Full and Part Time
- Derry, NH (23 miles from Wilmington, MA)
- 2 days ago
- Derry, NH (23 miles from Wilmington, MA)
- 2 days ago
Store 4707234: 55 Bypass 28, Derry, New Hampshire 03038 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative, Full or Part Time
- Haverhill, MA (16 miles from Wilmington, MA)
- 2 days ago
- Haverhill, MA (16 miles from Wilmington, MA)
- 2 days ago
Store 4707503: 32 Knipe Rd, Haverhill, Massachusetts 01835 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Demographic Data for Wilmington, MA
Moving to Wilmington, MA? Find some basic demographic data about Wilmington, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Wilmington, MA
Highest Education Level
Customer Services in Wilmington, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Dispatching
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Wellness
- Complaint Resolution
- Cashier Skills
- Forklift
- Customer Satisfaction
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Sales
- Multitasking
- Policy Development
- Teamwork
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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