Customer Service Jobs in Ann Arbor, MI
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- Canton, MI (19 miles from Ann Arbor, MI)
- 9 hours ago
- Canton, MI (19 miles from Ann Arbor, MI)
- 9 hours ago
The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role QUALIFICATIONS • 1 year sales or customer service experience preferred...
Customer Service Representative
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 5 days ago
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 5 days ago
People Customers Trust The Customer Service Representative is responsible for providing superior service to customers....
Senior Customer Service Representative
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 5 days ago
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 5 days ago
May provide direction and support to other customer service representatives and/or provide back up to Customer Service Manager as needed....
Customer Service Representative
- Novi, MI (21 miles from Ann Arbor, MI)
- 6 days ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 6 days ago
Customer Service Representative Qualifications: Excellent verbal and written communication MS Office and Teams proficiency Comfort with inside sales and upselling 3+ years of customer service...
Pharmacy Customer Service Associate
- Brighton, MI (21 miles from Ann Arbor, MI)
- 6 days ago
- Brighton, MI (21 miles from Ann Arbor, MI)
- 6 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Licensed Insurance Customer Service Representative - Ann Arbor, MI
- Ann Arbor, MI
- 7 days ago
- Ann Arbor, MI
- 7 days ago
Successful completion of Customer Service, Insurance and Membership training within 6 months of hire Education: High School Diploma or equivalent Work Experience: Provide a high level of customer-focused...
Branch Customer Service Representative - Canton, MI
- Canton, MI (19 miles from Ann Arbor, MI)
- 7 days ago
- Canton, MI (19 miles from Ann Arbor, MI)
- 7 days ago
Automotive Services Claims Underwriting and more A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Member Representative Is or Branch Customer...
Experience: 2+ years of customer service experience, preferably in a healthcare call center environment or operator console with experience in data entry and call documentation....
Customer Relations Specialist-Seasonal
- Wayne, MI (23 miles from Ann Arbor, MI)
- 8 days ago
- Wayne, MI (23 miles from Ann Arbor, MI)
- 8 days ago
Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you....
Delivery Station Customer Service Associate, DSL
- Canton, MI (19 miles from Ann Arbor, MI)
- 8 days ago
- Canton, MI (19 miles from Ann Arbor, MI)
- 8 days ago
Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention....
Experience: 1+ years of experience in customer service with financial responsibilities required. Experience in health care, insurance, or managed care industries is highly preferred....
Customer Service Representative
- Westland, MI (24 miles from Ann Arbor, MI)
- 9 days ago
- Westland, MI (24 miles from Ann Arbor, MI)
- 9 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
- Westland, MI (24 miles from Ann Arbor, MI)
- 10 days ago
- Westland, MI (24 miles from Ann Arbor, MI)
- 10 days ago
The Customer Service Associate is critical in ensuring we meet that goal....
Customer Service Representative
- Ypsilanti, MI (12 miles from Ann Arbor, MI)
- 13 days ago
- Ypsilanti, MI (12 miles from Ann Arbor, MI)
- 13 days ago
Company Description Job Description Make up to $15/hr with tips We are searching for qualified customer service reps with personality and people skills....
Finance Department - Finance Clerk/Customer Service Representative (Part-Time)
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 15 days ago
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 15 days ago
Finance Department is hiring a Finance Clerk/Customer Service Representative to assist with the daily operations in the Finance Department....
Demographic Data for Ann Arbor, MI
Moving to Ann Arbor, MI? Find some basic demographic data about Ann Arbor, MI below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Ann Arbor, MI
Highest Education Level
Customer Services in Ann Arbor, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Associates
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Cashier Skills
- Wellness
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »