Customer Service Jobs in Grand Rapids, MI
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Associate Part Time
- Comstock Park, MI (8 miles from Grand Rapids, MI)
- 2 hours ago
- Comstock Park, MI (8 miles from Grand Rapids, MI)
- 2 hours ago
Role Responsibilities: As a Customer Service Associate, youre in charge of ensuring an exceptional customer experience....
Customer Service Associate Part Time Overnight
- Comstock Park, MI (8 miles from Grand Rapids, MI)
- 2 hours ago
- Comstock Park, MI (8 miles from Grand Rapids, MI)
- 2 hours ago
Role Responsibilities: As a Customer Service Associate, youre incharge of ensuring an exceptional customer experience....
Customer Care Representative (Farmers Workplace Solutions - EST)
- Caledonia, MI (13 miles from Grand Rapids, MI)
- 1 day ago
- Caledonia, MI (13 miles from Grand Rapids, MI)
- 1 day ago
In this role you will: Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements....
Customer Service Representative: Responsibilities and Daily Duties As a Customer Service Representative, you will interact with people all day....
- Walker, MI (6 miles from Grand Rapids, MI)
- 2 days ago
- Walker, MI (6 miles from Grand Rapids, MI)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative - Part-Time - 2nd Shift
- Holland, MI (24 miles from Grand Rapids, MI)
- 2 days ago
- Holland, MI (24 miles from Grand Rapids, MI)
- 2 days ago
What youll need to succeed as a Customer Service Representative at XPO Minimum qualifications: 2 years of customer service experience Strong computer, typing and 10-key skills Experience with Microsoft...
We are looking to build a world class team that will shape the future of cannabis by hiring hard-working, passionate people with exceptional customer service skills....
Plumbing Wholesale Customer Service Representative
- Grand Rapids, MI
- 5 days ago
- Grand Rapids, MI
- 5 days ago
Knowledge, Skills, and Abilities: High school diploma or equivalent, or relevant experience in customer service or the plumbing industry....
Pre-Licensed Customer Service Representative - Remote
- Grand Rapids, MI
- 5 days ago
- Grand Rapids, MI
- 5 days ago
Category :** **Customer Service/Support** **About TP** **Teleperformance is a global, digital business services company....
Remote WorkPreferred: 1 year in an auto body or similar work environment including previous customer service experience....
Customer Service Representative
- Rockford, MI (14 miles from Grand Rapids, MI)
- 6 days ago
- Rockford, MI (14 miles from Grand Rapids, MI)
- 6 days ago
Assumes the responsibilities of scheduling customer orders for production and shipment. Responsibilities Monitor customer orders Enter customer orders into system Confirm accuracy of system price...
Pharmacy Customer Service Associate
- Wyoming, MI (8 miles from Grand Rapids, MI)
- 6 days ago
- Wyoming, MI (8 miles from Grand Rapids, MI)
- 6 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Wyoming, MI (8 miles from Grand Rapids, MI)
- 9 days ago
- Wyoming, MI (8 miles from Grand Rapids, MI)
- 9 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
We are looking to build a world class team that will shape the future of cannabis by hiring hard-working, passionate people with exceptional customer service skills....
Customer Service Associate with Deli Part Time
- Nunica, MI (22 miles from Grand Rapids, MI)
- 13 days ago
- Nunica, MI (22 miles from Grand Rapids, MI)
- 13 days ago
Role Responsibilities: As a Customer Service Associate, youre in charge of ensuring an exceptional customer experience....
Demographic Data for Grand Rapids, MI
Moving to Grand Rapids, MI? Find some basic demographic data about Grand Rapids, MI below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Grand Rapids, MI
Highest Education Level
Customer Services in Grand Rapids, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- Texas Alcoholic Beverage Commission Certified
- First In, First Out
- Long-Term Disability
- Associates
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Cashier Skills
- Wellness
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Sales
- Inventory Management
- Filing
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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