Customer Service Jobs in Kentwood, MI
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 8 hours ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 8 hours ago
Responsibilities: As a Customer Service Representative you will: Maintain superior customer service standards for OEM (Original Equipment Manufacturer) and End Users....
Hearth Customer Service Representative
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 17 hours ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 17 hours ago
Knowledge and Skills: Customer services or sales experience kitchen & bath, cabinetry, or relatable industry. Ability to work within a team environment....
- Walker, MI (13 miles from Kentwood, MI)
- 1 day ago
- Walker, MI (13 miles from Kentwood, MI)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Grandville, MI (7 miles from Kentwood, MI)
- 2 days ago
- Grandville, MI (7 miles from Kentwood, MI)
- 2 days ago
The Customer Service Representative (CSR) provides individual support services for all phases of the order fulfillment process to Airgas customers primarily over the telephone both locally and for remote...
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Retail Customer Experience Associate, Brea - Full Time
- Grandville, MI (7 miles from Kentwood, MI)
- 2 days ago
- Grandville, MI (7 miles from Kentwood, MI)
- 2 days ago
Id : REQ_574796, Title : Retail Customer Experience Associate, Brea - Full Time, Category : Stores, RequisitionType : Hourly, JobGrade : null, RequisitionId : ...876, ExternalPostedStartDate :...
Customer Service Representative
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 2 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 2 days ago
Customer Service Representative (CSR) Grand Rapids, MI Vander Hyde Mechanical, a family-owned business located on the Northwest side of Grand Rapids, is seeking a motivated Customer Service Representative...
Customer Care Representative (Hybrid - Caledonia, MI)
- Caledonia, MI (6 miles from Kentwood, MI)
- 2 days ago
- Caledonia, MI (6 miles from Kentwood, MI)
- 2 days ago
In this role you will: Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements....
Customer Service Associate - Temporary
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 3 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Pharmacy Customer Service Associate
- Wyoming, MI (7 miles from Kentwood, MI)
- 4 days ago
- Wyoming, MI (7 miles from Kentwood, MI)
- 4 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Associate Part Time Overnight
- Comstock Park, MI (15 miles from Kentwood, MI)
- 4 days ago
- Comstock Park, MI (15 miles from Kentwood, MI)
- 4 days ago
Role Responsibilities: As a Customer Service Associate, youre incharge of ensuring an exceptional customer experience....
Customer Service Representative - PT
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 5 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 5 days ago
service....
Customer Service Representative - 0HH40327827
- Wayland, MI (12 miles from Kentwood, MI)
- 6 days ago
- Wayland, MI (12 miles from Kentwood, MI)
- 6 days ago
Service Representative....
Customer Service Representative
- Wayland, MI (12 miles from Kentwood, MI)
- 6 days ago
- Wayland, MI (12 miles from Kentwood, MI)
- 6 days ago
We have an excellent opportunity for a full-time Customer Service Representative....
Ticket/Gate Agent (Customer Service Agent) - GRR
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 9 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 9 days ago
Our agents understand the demands of air travel and are determined to make the experience as smooth and enjoyable as possible for our customers by helping with routing, trip planning, and gate boarding...
Ramp Agent (Customer Service Agent) - GRR
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 9 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 9 days ago
Operate baggage scanners and computers to ensure baggage is routed accurately to the customer's destination. Scheduling is based on operational needs. Shifts range from early morning to overnight....
Demographic Data for Kentwood, MI
Moving to Kentwood, MI? Find some basic demographic data about Kentwood, MI below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Kentwood, MI
Highest Education Level
Customer Services in Kentwood, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Dispatching
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Wellness
- Complaint Resolution
- Cashier Skills
- Customer Satisfaction
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Teamwork
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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