Customer Service Jobs in Novi, MI
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- Lincoln Park, MI (23 miles from Novi, MI)
- 3 hours ago
- Lincoln Park, MI (23 miles from Novi, MI)
- 3 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Highland Park, MI (21 miles from Novi, MI)
- 6 hours ago
- Highland Park, MI (21 miles from Novi, MI)
- 6 hours ago
Qualfon Qualfon is hiring Customer Service Representatives to field inbound communication from our clients members regarding their banking needs....
Customer Service Representative
- Taylor, MI (21 miles from Novi, MI)
- 11 hours ago
- Taylor, MI (21 miles from Novi, MI)
- 11 hours ago
Customer Service Representative Kaltec Services llc....
Customer Service Representative
- Inkster, MI (16 miles from Novi, MI)
- 13 hours ago
- Inkster, MI (16 miles from Novi, MI)
- 13 hours ago
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Claims Customer Care Representative
- Farmington Hills, MI (6 miles from Novi, MI)
- 1 day ago
- Farmington Hills, MI (6 miles from Novi, MI)
- 1 day ago
Knowledge, Skills & Abilities High School diploma or GED. 2 years high volume customer service experience. Proficient computer skills required including Microsoft Office Suite....
Customer Service Representative
- Southfield, MI (12 miles from Novi, MI)
- 1 day ago
- Southfield, MI (12 miles from Novi, MI)
- 1 day ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
Customer Service Representative
- Ann Arbor, MI (21 miles from Novi, MI)
- 1 day ago
- Ann Arbor, MI (21 miles from Novi, MI)
- 1 day ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Pharmacy Customer Service Associate
- Livonia, MI (10 miles from Novi, MI)
- 1 day ago
- Livonia, MI (10 miles from Novi, MI)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Brighton, MI (13 miles from Novi, MI)
- 1 day ago
- Brighton, MI (13 miles from Novi, MI)
- 1 day ago
Customer Service Representative Why Join the Corrigan Team Corrigan is a large company that operates with a small feel. Our culture is best described as hard working and ambitious....
Customer Service Representative
- Troy, MI (21 miles from Novi, MI)
- 2 days ago
- Troy, MI (21 miles from Novi, MI)
- 2 days ago
To support sales/customer service functions through all departments. Minimum Position Specifications H igh school diploma or equivalent. Two years of customer service experience....
- Howell, MI (20 miles from Novi, MI)
- 5 days ago
- Howell, MI (20 miles from Novi, MI)
- 5 days ago
Customer Service, Call Center, Data Entry, and/or Insurance experience preferred. Demonstrated professional telephone etiquette....
- Farmington Hills, MI (6 miles from Novi, MI)
- 5 days ago
- Farmington Hills, MI (6 miles from Novi, MI)
- 5 days ago
This position reports to the Supervisor PFS Customer Service....
Remote WorkCustomer Care Representative II
- Dearborn, MI (20 miles from Novi, MI)
- 6 days ago
- Dearborn, MI (20 miles from Novi, MI)
- 6 days ago
As a Customer Service Representative in Dearborn, MI, specializing in the automotive industry, you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction...
Retail Customer Service Supervisor
- Ypsilanti, MI (19 miles from Novi, MI)
- 6 days ago
- Ypsilanti, MI (19 miles from Novi, MI)
- 6 days ago
Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too....
Retail Customer Experience Associate, Somerset Collection - Full Time
- Troy, MI (21 miles from Novi, MI)
- 6 days ago
- Troy, MI (21 miles from Novi, MI)
- 6 days ago
Be part of an amazing story. Macys is more than just a store. Were a story. One thats captured the hearts and minds of America for more than 160 years. A story about innovations and...
Demographic Data for Novi, MI
Moving to Novi, MI? Find some basic demographic data about Novi, MI below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Novi, MI
Highest Education Level
Customer Services in Novi, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Quality Control Inspection
- Dispatching
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Relationship Management
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Cashier Skills
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Flexibility
- Telephone Skills
- Sales
- Inventory Management
- Multitasking
- Policy Development
- Microsoft Office
- Microsoft Excel
- Teamwork
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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