Customer Service Jobs in Novi, MI
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative / Estimator
- Saturn Printing
- Livonia, MI (10 miles from Novi, MI)
- 5 days ago
- Saturn Printing
- Livonia, MI (10 miles from Novi, MI)
- 5 days ago
Are you a detail-oriented individual with a passion for providing exceptional customer service?...
- Southfield, MI (12 miles from Novi, MI)
- 6 hours ago
- Southfield, MI (12 miles from Novi, MI)
- 6 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Livonia, MI (10 miles from Novi, MI)
- 14 hours ago
- Livonia, MI (10 miles from Novi, MI)
- 14 hours ago
Strong communication skills to interact with clients and provide customer service. Pay and Benefits EcoShield is proud to offer competitive pay and full benefits!...
Customer Care Representative I
- Dearborn, MI (20 miles from Novi, MI)
- 1 day ago
- Dearborn, MI (20 miles from Novi, MI)
- 1 day ago
Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information....
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Customer Service Representative
- Northville, MI (4 miles from Novi, MI)
- 1 day ago
- Northville, MI (4 miles from Novi, MI)
- 1 day ago
Preferred: 1 year in an auto body or similar work environment including previous customer service experience....
Pro Sales Customer Care Representative
- Dearborn, MI (20 miles from Novi, MI)
- 1 day ago
- Dearborn, MI (20 miles from Novi, MI)
- 1 day ago
College degree preferred or equivalent work experience required. 1 – 2 years of customer service experience required; does not need to be in a call center position....
Customer Service Representative (CSR)
- Wixom, MI (3 miles from Novi, MI)
- 1 day ago
- Wixom, MI (3 miles from Novi, MI)
- 1 day ago
Goal-oriented with a focus on delivering excellent customer service. Strong math skills and the ability to perform quick calculations....
- Waterford Township, MI (16 miles from Novi, MI)
- 1 day ago
- Waterford Township, MI (16 miles from Novi, MI)
- 1 day ago
The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building our business....
Job Description This job is a great fit for someone who is customer obsessed and loves to solve problems. A day in the life Assist customers with a variety of transactions through a seamless and...
- Sterling Heights, MI (24 miles from Novi, MI)
- 2 days ago
- Sterling Heights, MI (24 miles from Novi, MI)
- 2 days ago
in-depth knowledge of company services and will be a fellow team member within the Customer Service Department....
Pharmacy Customer Service Associate
- Highland, MI (13 miles from Novi, MI)
- 3 days ago
- Highland, MI (13 miles from Novi, MI)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative - Somerset Collection
- Troy, MI (21 miles from Novi, MI)
- 3 days ago
- Troy, MI (21 miles from Novi, MI)
- 3 days ago
This job is a great fit for someone who is customer obsessed and loves to solve problems. A day in the life Assist customers with a variety of transactions through a seamless and friendly...
- Dearborn Heights, MI (18 miles from Novi, MI)
- 3 days ago
- Dearborn Heights, MI (18 miles from Novi, MI)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Vendor Relations & Third-Party Risk Management Sr Customer Service Representative
- Livonia, MI (10 miles from Novi, MI)
- 4 days ago
- Livonia, MI (10 miles from Novi, MI)
- 4 days ago
Effectively de-escalate customer service and partner issues and present clear solutions with timelines....
Customer Service Representative - UniFirst
- Taylor, MI (21 miles from Novi, MI)
- 4 days ago
- Taylor, MI (21 miles from Novi, MI)
- 4 days ago
UniFirst is seeking a dedicated Customer Service Representative to join our team....
Demographic Data for Novi, MI
Moving to Novi, MI? Find some basic demographic data about Novi, MI below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Novi, MI
Highest Education Level
Customer Services in Novi, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Dispatching
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Complaint Resolution
- Cashier Skills
- Wellness
- Forklift
- Customer Satisfaction
- Scanning
- Reimbursement
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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