Customer Service Jobs in Rockford, MI
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative
- Grand Rapids, MI (14 miles from Rockford, MI)
- 1 hour ago
- Grand Rapids, MI (14 miles from Rockford, MI)
- 1 hour ago
Job Summary: As a Customer Service Representative at Trucordia, you will play a vital role in providing exceptional customer service to our commercial lines clients....
Customer Service Representative
- Grand Rapids, MI (14 miles from Rockford, MI)
- 22 hours ago
- Grand Rapids, MI (14 miles from Rockford, MI)
- 22 hours ago
We are seeking dedicated and professional Customer Service Call Center Representatives to support a confidential government project....
Customer Service Associate - Temporary
- Kentwood, MI (19 miles from Rockford, MI)
- 23 hours ago
- Kentwood, MI (19 miles from Rockford, MI)
- 23 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Pharmacy Customer Service Associate
- Kentwood, MI (19 miles from Rockford, MI)
- 23 hours ago
- Kentwood, MI (19 miles from Rockford, MI)
- 23 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Grand Rapids, MI (14 miles from Rockford, MI)
- 1 day ago
- Grand Rapids, MI (14 miles from Rockford, MI)
- 1 day ago
SUMMARY: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls....
- Lowell, MI (12 miles from Rockford, MI)
- 1 day ago
- Lowell, MI (12 miles from Rockford, MI)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Grandville, MI (22 miles from Rockford, MI)
- 1 day ago
- Grandville, MI (22 miles from Rockford, MI)
- 1 day ago
Customer Service Representative Summary A well-established company located in the Grand Rapids area is looking to add a skilled and dedicated Customer Service Representative to their team....
Customer Service Representative
- Grand Rapids, MI (14 miles from Rockford, MI)
- 2 days ago
- Grand Rapids, MI (14 miles from Rockford, MI)
- 2 days ago
Job Summary: At Transcendia, our Customer Service Representatives are not call center agents-they are customer advocates....
- Grand Rapids, MI (14 miles from Rockford, MI)
- 2 days ago
- Grand Rapids, MI (14 miles from Rockford, MI)
- 2 days ago
At VCA Northeast Cat and Dog Hospital we believe in quality patient care while delivering excellent customer service. We are seeking a part-time (20 hours +) customer service representative....
Customer Service Representative
- Coopersville, MI (23 miles from Rockford, MI)
- 2 days ago
- Coopersville, MI (23 miles from Rockford, MI)
- 2 days ago
Overview We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition....
- Grand Rapids, MI (14 miles from Rockford, MI)
- 2 days ago
- Grand Rapids, MI (14 miles from Rockford, MI)
- 2 days ago
Equivalent work experience equal to 1-2 years of prior office experience with a focus in administration or customer service. 2. Familiarity with credit union operations is preferred. 3....
Dispatcher and Customer Service Representative
- Grand Rapids, MI (14 miles from Rockford, MI)
- 3 days ago
- Grand Rapids, MI (14 miles from Rockford, MI)
- 3 days ago
, and skilled in managing both marketing and customer service tasks....
Customer Service Associate Part Time
- Comstock Park, MI (9 miles from Rockford, MI)
- 3 days ago
- Comstock Park, MI (9 miles from Rockford, MI)
- 3 days ago
Role Responsibilities: As a Customer Service Associate, youre in charge of ensuring an exceptional customer experience....
Customer Service Associate Part Time Overnight
- Comstock Park, MI (9 miles from Rockford, MI)
- 3 days ago
- Comstock Park, MI (9 miles from Rockford, MI)
- 3 days ago
Role Responsibilities: As a Customer Service Associate, youre incharge of ensuring an exceptional customer experience....
Customer Care Representative (Farmers Workplace Solutions - EST)
- Caledonia, MI (23 miles from Rockford, MI)
- 4 days ago
- Caledonia, MI (23 miles from Rockford, MI)
- 4 days ago
In this role you will: Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements....
Demographic Data for Rockford, MI
Moving to Rockford, MI? Find some basic demographic data about Rockford, MI below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Rockford, MI
Highest Education Level
Customer Services in Rockford, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Associates
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Wellness
- Cashier Skills
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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