Customer Service Jobs in Sterling Heights, MI
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative / Estimator
- Saturn Printing
- Livonia, MI (20 miles from Sterling Heights, MI)
- 12 days ago
- Saturn Printing
- Livonia, MI (20 miles from Sterling Heights, MI)
- 12 days ago
Are you a detail-oriented individual with a passion for providing exceptional customer service?...
Customer Service Representative I Paratransit
- Detroit, MI (16 miles from Sterling Heights, MI)
- 4 hours ago
- Detroit, MI (16 miles from Sterling Heights, MI)
- 4 hours ago
The City of Detroit's Department of Transportation (DDOT), Vehicle Operation Division, is currently accepting applications for a Customer Service Representative I Paratransit....
Customer Service Representative
- Detroit, MI (15 miles from Sterling Heights, MI)
- 10 hours ago
- Detroit, MI (15 miles from Sterling Heights, MI)
- 10 hours ago
.- The Intake I (IQA) Associate will also assist with other duties such as outbound calls, monitoring/responding to inquiries in mailboxes and other duties as assigned by the leadership team....
Pharmacy Customer Service Associate
- Birmingham, MI (7 miles from Sterling Heights, MI)
- 13 hours ago
- Birmingham, MI (7 miles from Sterling Heights, MI)
- 13 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
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- Macomb, MI (10 miles from Sterling Heights, MI)
- 13 hours ago
- Macomb, MI (10 miles from Sterling Heights, MI)
- 13 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Associate - Temporary
- Wyandotte, MI (24 miles from Sterling Heights, MI)
- 14 hours ago
- Wyandotte, MI (24 miles from Sterling Heights, MI)
- 14 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Farmington Hills, MI (17 miles from Sterling Heights, MI)
- 2 days ago
- Farmington Hills, MI (17 miles from Sterling Heights, MI)
- 2 days ago
Preferred: 1 year in an auto body or similar work environment including previous customer service experience....
Customer Service and Sales Associate
- Livonia, MI (20 miles from Sterling Heights, MI)
- 2 days ago
- Livonia, MI (20 miles from Sterling Heights, MI)
- 2 days ago
The Customer Service and Sales Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers...
- Farmington Hills, MI (17 miles from Sterling Heights, MI)
- 2 days ago
- Farmington Hills, MI (17 miles from Sterling Heights, MI)
- 2 days ago
This position reports to the Supervisor PFS Customer Service....
Remote WorkCustomer Service Representative - Full Time - Pharmacy Advantage
- Rochester Hills, MI (11 miles from Sterling Heights, MI)
- 2 days ago
- Rochester Hills, MI (11 miles from Sterling Heights, MI)
- 2 days ago
Join Henry Ford Health as a Customer Service Representative here at Pharmacy Advantage GENERAL SUMMARY: Shift: Full Time Day Shift Location: Pharmacy Advantage, Rochester Hills Under general supervision...
Customer Service Representative
- Troy, MI (5 miles from Sterling Heights, MI)
- 3 days ago
- Troy, MI (5 miles from Sterling Heights, MI)
- 3 days ago
Position: Customer Service Representative Location: Remote (U.S....
Remote Work- Farmington Hills, MI (17 miles from Sterling Heights, MI)
- 3 days ago
- Farmington Hills, MI (17 miles from Sterling Heights, MI)
- 3 days ago
This position reports to the Supervisor PFS Customer Service....
Remote WorkCustomer Service Representative (Teller)
- Eastpointe, MI (9 miles from Sterling Heights, MI)
- 4 days ago
- Eastpointe, MI (9 miles from Sterling Heights, MI)
- 4 days ago
First State Bank -- Job Description**** ****Job Title:** Customer Service Representative **Status** Non-Exempt**Department:** Retail Services**Reports To:** Retail Services **Primary Purpose of the...
Customer Service Representative
- Troy, MI (5 miles from Sterling Heights, MI)
- 5 days ago
- Troy, MI (5 miles from Sterling Heights, MI)
- 5 days ago
Service Representative Qualifications: 3+ years customer service preferably in the Industrial sales arena....
Customer Service Representative
- Troy, MI (5 miles from Sterling Heights, MI)
- 7 days ago
- Troy, MI (5 miles from Sterling Heights, MI)
- 7 days ago
Responsibility Summary: The Customer Service Representative provides exceptional customer service and effectively supports customers by providing and processing information in response to questions,...
Demographic Data for Sterling Heights, MI
Moving to Sterling Heights, MI? Find some basic demographic data about Sterling Heights, MI below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Sterling Heights, MI
Highest Education Level
Customer Services in Sterling Heights, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Sales
- Policy Development
- Multitasking
- Problem Solving
- Microsoft Office
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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