Customer Service Jobs in Troy, MI
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative / Estimator
- Saturn Printing
- Livonia, MI (19 miles from Troy, MI)
- 5 days ago
- Saturn Printing
- Livonia, MI (19 miles from Troy, MI)
- 5 days ago
Are you a detail-oriented individual with a passion for providing exceptional customer service?...
Customer Service Associate - Temporary
- Dearborn, MI (20 miles from Troy, MI)
- 3 hours ago
- Dearborn, MI (20 miles from Troy, MI)
- 3 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Responsibility Summary: The Customer Service Representative provides exceptional customer service and effectively supports customers by providing and processing information in response to questions,...
- Southfield, MI (10 miles from Troy, MI)
- 11 hours ago
- Southfield, MI (10 miles from Troy, MI)
- 11 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
/19438/db0b4d48-6094-4564-8e37-56921403180f.png&z=8&s=RTL&ih_t=5%2F23%2F2025+1%3A22%3A26+PM&utm_medium=internal%20referrer&utm_campaign=internal-ihire-resume-builder&utm_content=ihire&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
Customer Service Representative
- Livonia, MI (19 miles from Troy, MI)
- 20 hours ago
- Livonia, MI (19 miles from Troy, MI)
- 20 hours ago
Strong communication skills to interact with clients and provide customer service. Pay and Benefits EcoShield is proud to offer competitive pay and full benefits!...
Customer Care Representative I
- Dearborn, MI (20 miles from Troy, MI)
- 1 day ago
- Dearborn, MI (20 miles from Troy, MI)
- 1 day ago
Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information....
Customer Service Representative
- Northville, MI (24 miles from Troy, MI)
- 1 day ago
- Northville, MI (24 miles from Troy, MI)
- 1 day ago
Preferred: 1 year in an auto body or similar work environment including previous customer service experience....
Uniformed Loss Prevention Customer Service Associate II
- Detroit, MI (18 miles from Troy, MI)
- 1 day ago
- Detroit, MI (18 miles from Troy, MI)
- 1 day ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Pro Sales Customer Care Representative
- Dearborn, MI (20 miles from Troy, MI)
- 1 day ago
- Dearborn, MI (20 miles from Troy, MI)
- 1 day ago
College degree preferred or equivalent work experience required. 1 – 2 years of customer service experience required; does not need to be in a call center position....
Customer Service Representative (CSR)
- Wixom, MI (21 miles from Troy, MI)
- 1 day ago
- Wixom, MI (21 miles from Troy, MI)
- 1 day ago
CUSTOMER SERVICE REPRESENTATIVE (CSR) SALES JOBS Location: Wixom, MI Summary: The Customer Service Representative (CSR) is responsible for engaging with customers through multiple channels, including...
Customer Service Representative (Teller)
- Richmond, MI (24 miles from Troy, MI)
- 2 days ago
- Richmond, MI (24 miles from Troy, MI)
- 2 days ago
First State Bank -- Job Description**** ****Job Title:** Customer Service Representative **Status** Non-Exempt**Department:** Retail Services**Reports To:** Retail Services **Primary Purpose of the...
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- Clinton Township, MI (12 miles from Troy, MI)
- 2 days ago
- Clinton Township, MI (12 miles from Troy, MI)
- 2 days ago
You're dedicated to selling and delivering a customer service experience that is unlike any other....
- Waterford Township, MI (13 miles from Troy, MI)
- 2 days ago
- Waterford Township, MI (13 miles from Troy, MI)
- 2 days ago
The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building our business....
Pharmacy Customer Service Associate
- Saint Clair Shores, MI (16 miles from Troy, MI)
- 2 days ago
- Saint Clair Shores, MI (16 miles from Troy, MI)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative - Twelve Oaks Mall
- Novi, MI (21 miles from Troy, MI)
- 2 days ago
- Novi, MI (21 miles from Troy, MI)
- 2 days ago
Job Description This job is a great fit for someone who is customer obsessed and loves to solve problems. A day in the life Assist customers with a variety of transactions through a seamless and...
Demographic Data for Troy, MI
Moving to Troy, MI? Find some basic demographic data about Troy, MI below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Troy, MI
Highest Education Level
Customer Services in Troy, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Dispatching
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Complaint Resolution
- Cashier Skills
- Wellness
- Forklift
- Customer Satisfaction
- Scanning
- Reimbursement
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »