Customer Service Jobs in Franklin, NJ
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- Middletown, NY (24 miles from Franklin, NJ)
- 19 hours ago
- Middletown, NY (24 miles from Franklin, NJ)
- 19 hours ago
DUTIES AND RESPONSIBILITIES Provide outstanding friendly customer service. Observe and follow all company policies and established procedures....
Customer Care Representative I
- Middletown, NY (24 miles from Franklin, NJ)
- 1 day ago
- Middletown, NY (24 miles from Franklin, NJ)
- 1 day ago
Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information....
Customer Service Representative $17 hourly
- Fairfield, NJ (22 miles from Franklin, NJ)
- 2 days ago
- Fairfield, NJ (22 miles from Franklin, NJ)
- 2 days ago
Customer Service Representative Hourly pay rate: $17.00 Schedule needed: 40 hours per week including weekends What you'll do: As a Customer Service Representative, you will play an important role in...
Retail Customer Experience Associate, Willowbrook - NJ - Full Time
- Wayne, NJ (21 miles from Franklin, NJ)
- 2 days ago
- Wayne, NJ (21 miles from Franklin, NJ)
- 2 days ago
Be part of an amazing story. Macys is more than just a store. Were a story. One thats captured the hearts and minds of America for more than 160 years. A story about innovations and...
Senior Customer Service Associate, Interstate - Full Time
- Ramsey, NJ (23 miles from Franklin, NJ)
- 2 days ago
- Ramsey, NJ (23 miles from Franklin, NJ)
- 2 days ago
Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing and other areas let you express your creativity and commitment to excellence, grow your career and make a...
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Randolph, NJ (18 miles from Franklin, NJ)
- 3 days ago
- Randolph, NJ (18 miles from Franklin, NJ)
- 3 days ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate...
Customer Service Representative - Mortgage Services
- Wayne, NJ (21 miles from Franklin, NJ)
- 3 days ago
- Wayne, NJ (21 miles from Franklin, NJ)
- 3 days ago
Review and resolve all customer service complaints. Receive and process borrower telephone payments (speed pay). Provide excellent customer service to mortgage borrowers....
Pharmacy Customer Service Associate
- Wharton, NJ (11 miles from Franklin, NJ)
- 4 days ago
- Wharton, NJ (11 miles from Franklin, NJ)
- 4 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Flanders, NJ (18 miles from Franklin, NJ)
- 4 days ago
- Flanders, NJ (18 miles from Franklin, NJ)
- 4 days ago
Overview Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
- Randolph, NJ (18 miles from Franklin, NJ)
- 5 days ago
- Randolph, NJ (18 miles from Franklin, NJ)
- 5 days ago
service in veterinary or medical setting Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills...
- East Hanover, NJ (23 miles from Franklin, NJ)
- 7 days ago
- East Hanover, NJ (23 miles from Franklin, NJ)
- 7 days ago
Qualifications of a Retail Customer Service Representative (Cashier): Minimum 1 year cash handling and/or customer service experience Must be able to stand for extended periods of time, climb a ladder...
Retail Customer Service Associate Part Time
- Whippany, NJ (21 miles from Franklin, NJ)
- 8 days ago
- Whippany, NJ (21 miles from Franklin, NJ)
- 8 days ago
Job Summary Responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members....
Customer Service Associate - Temporary
- Morristown, NJ (23 miles from Franklin, NJ)
- 8 days ago
- Morristown, NJ (23 miles from Franklin, NJ)
- 8 days ago
Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours....
Construction Customer Care Representative
- Caldwell, NJ (23 miles from Franklin, NJ)
- 11 days ago
- Caldwell, NJ (23 miles from Franklin, NJ)
- 11 days ago
Essential: High school diploma or equivalent 3 - 5 years of residential construction experience Preferred: Experience with a service department 1 - 3 years of Customer Service Experience We offer an...
Demographic Data for Franklin, NJ
Moving to Franklin, NJ? Find some basic demographic data about Franklin, NJ below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Franklin, NJ
Highest Education Level
Customer Services in Franklin, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Associates
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Cashier Skills
- Wellness
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Reception
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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