Customer Service Jobs in Akron, OH
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Bilingual Customer Service Representative
- Canton, OH (18 miles from Akron, OH)
- 1 hour ago
- Canton, OH (18 miles from Akron, OH)
- 1 hour ago
Description Monday-Friday (9:30am-6pm) Fully Onsite -Handle calls and emails from parents, guardians, and users of the platform -80% of day will be email correspondence and 20% will be telephonic...
Customer Service Representative
- Cuyahoga Falls, OH (7 miles from Akron, OH)
- 13 hours ago
- Cuyahoga Falls, OH (7 miles from Akron, OH)
- 13 hours ago
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Customer Service Representative
- Uniontown, OH (7 miles from Akron, OH)
- 13 hours ago
- Uniontown, OH (7 miles from Akron, OH)
- 13 hours ago
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000...
Customer Service Representative (Onsite)
- Broadview Heights, OH (20 miles from Akron, OH)
- 15 hours ago
- Broadview Heights, OH (20 miles from Akron, OH)
- 15 hours ago
Role Overview: Could you be our next Bi-lingual Customer Service Representative? Globe Life is looking for a Bi-lingual Customer Service Representative to join the team!...
Responsible for providing our customers with a world-class experience through excellent product knowledge, customer service skills, and use of our business systems....
Retail Customer Experience Associate, Cumberland Mall - Full Time
- Strongsville, OH (23 miles from Akron, OH)
- 3 days ago
- Strongsville, OH (23 miles from Akron, OH)
- 3 days ago
Id : REQ_552108, Title : Retail Customer Experience Associate, Cumberland Mall - Full Time, Category : Stores, RequisitionType : Hourly, JobGrade : null, RequisitionId : ...068,...
Lead Retail Customer Service Associate
- Medina, OH (19 miles from Akron, OH)
- 4 days ago
- Medina, OH (19 miles from Akron, OH)
- 4 days ago
service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates Ensures quality customer service is given to customers by providing packaging...
| Akron, OH, USA | Hourly | Full Time Join the DVS Team as an Inbound Customer Service Superstar! Are you ready to make a difference while having a blast at work?...
Customer Service Representative
- Alliance, OH (22 miles from Akron, OH)
- 5 days ago
- Alliance, OH (22 miles from Akron, OH)
- 5 days ago
Service Representative PTC Alliance has a vacancy for a self-motivated, action oriented, and experienced Customer Service Representative in Alliance, OH....
Customer Service Representative
- Valley City, OH (24 miles from Akron, OH)
- 5 days ago
- Valley City, OH (24 miles from Akron, OH)
- 5 days ago
Apply to be a Contact Center Customer Service Representative today!...
- Bedford, OH (23 miles from Akron, OH)
- 6 days ago
- Bedford, OH (23 miles from Akron, OH)
- 6 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Twinsburg, OH (19 miles from Akron, OH)
- 6 days ago
- Twinsburg, OH (19 miles from Akron, OH)
- 6 days ago
Customer Service Representative: $16+ Customer Service Representative: Answering a high volume of incoming calls from current or new customers Assist customers with online orders Create and post merchandise...
- Strongsville, OH (23 miles from Akron, OH)
- 6 days ago
- Strongsville, OH (23 miles from Akron, OH)
- 6 days ago
As the name suggests, your main priority is to provide great customer service....
Customer Service Associate - Morning Shift
- Macedonia, OH (18 miles from Akron, OH)
- 7 days ago
- Macedonia, OH (18 miles from Akron, OH)
- 7 days ago
As the name suggests, your main priority is to provide great customer service....
Customer Service Associate - Customer Service Center
- Uniontown, OH (7 miles from Akron, OH)
- 7 days ago
- Uniontown, OH (7 miles from Akron, OH)
- 7 days ago
Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred. Previous contact center experience preferred....
Remote WorkDemographic Data for Akron, OH
Moving to Akron, OH? Find some basic demographic data about Akron, OH below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Akron, OH
Highest Education Level
Customer Services in Akron, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Quality Control Inspection
- Dispatching
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Relationship Management
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Cashier Skills
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Flexibility
- Telephone Skills
- Sales
- Inventory Management
- Multitasking
- Policy Development
- Microsoft Office
- Microsoft Excel
- Teamwork
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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