Customer Service Jobs in Highland Heights, OH
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative
- Mayfield Heights, OH (4 miles from Highland Heights, OH)
- 30+ days ago
- Mayfield Heights, OH (4 miles from Highland Heights, OH)
- 30+ days ago
As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need....
Customer Care Representative Fully Remote, 2nd Shift
- Mentor, OH (11 miles from Highland Heights, OH)
- 1 hour ago
- Mentor, OH (11 miles from Highland Heights, OH)
- 1 hour ago
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary The...
Remote WorkCustomer Service Representative
- Hudson, OH (21 miles from Highland Heights, OH)
- 3 hours ago
- Hudson, OH (21 miles from Highland Heights, OH)
- 3 hours ago
De-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolution Exceed customer service expectations by providing an outstanding experience to every...
Customer Service Representative
- Brecksville, OH (18 miles from Highland Heights, OH)
- 12 hours ago
- Brecksville, OH (18 miles from Highland Heights, OH)
- 12 hours ago
Barnes Force and Motion Control SBU has an exciting and challenging career opportunity at Barnes for a Customer Service Representative in our Brecksville location....
3rd Shift Customer Care Representative - FULLY REMOTE
- Mentor, OH (11 miles from Highland Heights, OH)
- 16 hours ago
- Mentor, OH (11 miles from Highland Heights, OH)
- 16 hours ago
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary The...
Remote Work3rd Customer Care Representative - FULLY REMOTE
- Mentor, OH (11 miles from Highland Heights, OH)
- 16 hours ago
- Mentor, OH (11 miles from Highland Heights, OH)
- 16 hours ago
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary The...
Remote WorkCustomer Service Representative (Loan Consultant I)
- Middleburg Heights, OH (20 miles from Highland Heights, OH)
- 22 hours ago
- Middleburg Heights, OH (20 miles from Highland Heights, OH)
- 22 hours ago
BASIC REQUIREMENTS: High School Diploma or GED from accredited institution 0-2 years consumer finance or related experience Cash handling; computer skills; customer service skills Ability to work with...
Customer Service Representative
- Parma, OH (17 miles from Highland Heights, OH)
- 23 hours ago
- Parma, OH (17 miles from Highland Heights, OH)
- 23 hours ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
We are looking for a Customer Service Representative to join our team....
Customer Service Representative
- Westlake, OH (24 miles from Highland Heights, OH)
- 1 day ago
- Westlake, OH (24 miles from Highland Heights, OH)
- 1 day ago
Customer Service, Sales) Order to cash process knowledge Cloud based solutions (i.e. Service Cloud) / ERP systems (i.e....
Customer Service Representative
- Cleveland Heights, OH (7 miles from Highland Heights, OH)
- 1 day ago
- Cleveland Heights, OH (7 miles from Highland Heights, OH)
- 1 day ago
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Customer Service Representative (Onsite)
- Broadview Heights, OH (19 miles from Highland Heights, OH)
- 2 days ago
- Broadview Heights, OH (19 miles from Highland Heights, OH)
- 2 days ago
Role Overview: Could you be our next Bi-lingual Customer Service Representative? Globe Life is looking for a Bi-lingual Customer Service Representative to join the team!...
Customer Service Representative (Loan Consultant I)
- Middleburg Heights, OH (20 miles from Highland Heights, OH)
- 2 days ago
- Middleburg Heights, OH (20 miles from Highland Heights, OH)
- 2 days ago
BASIC REQUIREMENTS: High School Diploma or GED from accredited institution 0-2 years consumer finance or related experience Cash handling; computer skills; customer service skills Ability to work with...
Customer Service Representative
- Westlake, OH (24 miles from Highland Heights, OH)
- 3 days ago
- Westlake, OH (24 miles from Highland Heights, OH)
- 3 days ago
Additional Skills Supply chain Customer service Sales...
Retail Customer Service Supervisor Part Time
- Mentor, OH (11 miles from Highland Heights, OH)
- 3 days ago
- Mentor, OH (11 miles from Highland Heights, OH)
- 3 days ago
Role models outstanding customer service....
Demographic Data for Highland Heights, OH
Moving to Highland Heights, OH? Find some basic demographic data about Highland Heights, OH below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Highland Heights, OH
Highest Education Level
Customer Services in Highland Heights, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Quality Control Inspection
- Dispatching
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Relationship Management
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Cashier Skills
- Scanning
- Reception
- Reimbursement
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Flexibility
- Telephone Skills
- Sales
- Inventory Management
- Filing
- Multitasking
- Policy Development
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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