Customer Service Jobs in Massillon, OH
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative
- Uniontown, OH (10 miles from Massillon, OH)
- 3 hours ago
- Uniontown, OH (10 miles from Massillon, OH)
- 3 hours ago
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000...
Customer Service Representative Internet/Voice
- North Canton, OH (5 miles from Massillon, OH)
- 15 hours ago
- North Canton, OH (5 miles from Massillon, OH)
- 15 hours ago
WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST Continuously learning and turning that knowledge into customer service wins Uncovering customers needs, creating solutions, and resolving problems...
Customer Service Agent, Cross Functional (Full-Time)
- North Canton, OH (5 miles from Massillon, OH)
- 1 day ago
- North Canton, OH (5 miles from Massillon, OH)
- 1 day ago
To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department....
Customer Service Representative
- Tallmadge, OH (19 miles from Massillon, OH)
- 1 day ago
- Tallmadge, OH (19 miles from Massillon, OH)
- 1 day ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
/21677/track.gif&z=8&s=RTL&ih_t=5%2F6%2F2025+10%3A35%3A47+PM&utm_medium=internal%20referrer&utm_campaign=selectquote-insurance-services---ceda-profile&utm_content=selectquote-insurance-services&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
Customer Service Representative
- Mount Hope, OH (20 miles from Massillon, OH)
- 1 day ago
- Mount Hope, OH (20 miles from Massillon, OH)
- 1 day ago
Hope, OH is looking for qualified, highly motivated Customer Service Representatives to join the team that is known nationally for high-quality and dependability....
- Kent, OH (23 miles from Massillon, OH)
- 1 day ago
- Kent, OH (23 miles from Massillon, OH)
- 1 day ago
Read more at www.dsv.comLocation: Streetsboro, OHDivision:SolutionsJob Posting Title: Customer Service Agent, CSRTime Type: Full TimePOSITION SUMMARYThe CSR is responsible for building rapport and trust...
Retail, Customer Service Supervisor, Full Time
- Akron, OH (15 miles from Massillon, OH)
- 1 day ago
- Akron, OH (15 miles from Massillon, OH)
- 1 day ago
Role models outstanding customer service....
Customer Care Representative - Hybrid
- Norton, OH (15 miles from Massillon, OH)
- 3 days ago
- Norton, OH (15 miles from Massillon, OH)
- 3 days ago
Requirements of the Customer Care Representative: Experience in a customer service role. Strong communication skills. Experience with entering data and looking up data within an ERP system....
Customer Service Representative- United States
- Stow, OH (24 miles from Massillon, OH)
- 10 days ago
- Stow, OH (24 miles from Massillon, OH)
- 10 days ago
service experience- Must possess a strong customer orientation- Must be extremely detail oriented- Must possess strong time management skills- Excellent interpersonal & communication skills- Computer...
- Canton, OH (6 miles from Massillon, OH)
- 11 days ago
- Canton, OH (6 miles from Massillon, OH)
- 11 days ago
The Dispensary Agent will be cross-trained in all order fulfillment activities which includes preparing orders, entering product information, calling patients with product requests and admitting patients...
Retail Customer Service Cashier
- North Canton, OH (6 miles from Massillon, OH)
- 14 days ago
- North Canton, OH (6 miles from Massillon, OH)
- 14 days ago
Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
Customer Service Representative
- Akron, OH (15 miles from Massillon, OH)
- 15 days ago
- Akron, OH (15 miles from Massillon, OH)
- 15 days ago
Customer Service Representative Location US-OH-Akron ID 2025-1413 Category Operations Position Type Full-Time Remote No Location US-Ohio-Akron Overview To provide customer service, including receiving...
Airport Customer Service Agent - CAK
- Canton, OH (6 miles from Massillon, OH)
- 16 days ago
- Canton, OH (6 miles from Massillon, OH)
- 16 days ago
This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!...
Customer Service Representative
- Akron, OH (15 miles from Massillon, OH)
- 17 days ago
- Akron, OH (15 miles from Massillon, OH)
- 17 days ago
Customer Service Representative Akron, OH Description Job Summary Provides excellent customer service acting as a liaison between the store, its customers and associates to resolve customer concerns...
- Uniontown, OH (10 miles from Massillon, OH)
- 18 days ago
- Uniontown, OH (10 miles from Massillon, OH)
- 18 days ago
Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you....
Demographic Data for Massillon, OH
Moving to Massillon, OH? Find some basic demographic data about Massillon, OH below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Massillon, OH
Highest Education Level
Customer Services in Massillon, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Complaint Resolution
- Wellness
- Cashier Skills
- Forklift
- Customer Satisfaction
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »