Customer Service Jobs in Massillon, OH
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative
- Canton, OH (6 miles from Massillon, OH)
- 45+ days ago
- Canton, OH (6 miles from Massillon, OH)
- 45+ days ago
As a Customer Service Representative, youll build connections and offer a wide range of products and services to our diverse customer base....
Customer Service Representative - Sugarcreek Banking Center
- Sugarcreek, OH (24 miles from Massillon, OH)
- 14 hours ago
- Sugarcreek, OH (24 miles from Massillon, OH)
- 14 hours ago
Serve our customers in a professional and caring manner: Adhere to CSB Customer Service & Retail Ready! Standards Follow CSB's professional standards of dress and conduct....
- Stow, OH (24 miles from Massillon, OH)
- 2 days ago
- Stow, OH (24 miles from Massillon, OH)
- 2 days ago
Minimum of 3-5 years customer service / sales experience. Automotive Industry experience is a plus. Strong decision-making skills. Ability to work well and quickly under pressure....
Canton, Ohio, 44718 - SPANISH Bilingual & English Customer Service Representative
- Canton, OH (6 miles from Massillon, OH)
- 2 days ago
- Canton, OH (6 miles from Massillon, OH)
- 2 days ago
Handles calls pertaining to payments for gas and utility bills -Majority of calls will be inbound -Answer calls from customers calling in with a question about their bill -Take customers payments...
/19316/b32dab1a-1855-4c34-8545-95b168ccf6de.png&z=8&s=RTL&ih_t=5%2F23%2F2025+9%3A57%3A27+PM&utm_medium=internal%20referrer&utm_campaign=internal-ihire-dtc_edu&utm_content=ihire&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
Part Time - Outlet Customer Service Associate - Flexible
- Cuyahoga Falls, OH (22 miles from Massillon, OH)
- 3 days ago
- Cuyahoga Falls, OH (22 miles from Massillon, OH)
- 3 days ago
Customer Service Provides SMART customer service at all times through the daily execution of Lowe's Outlets Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting...
Customer Service Representative, Full or Part Time
- Barberton, OH (15 miles from Massillon, OH)
- 3 days ago
- Barberton, OH (15 miles from Massillon, OH)
- 3 days ago
Store 4705594: 224 31st St SW, Barberton, Ohio 44203 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative- United States
- Cuyahoga Falls, OH (22 miles from Massillon, OH)
- 4 days ago
- Cuyahoga Falls, OH (22 miles from Massillon, OH)
- 4 days ago
service experience Must possess a strong customer orientation Must be extremely detail oriented Must possess strong time management skills Excellent interpersonal & communication skills Computer and...
Lead Customer Service Representative
- Canton, OH (6 miles from Massillon, OH)
- 4 days ago
- Canton, OH (6 miles from Massillon, OH)
- 4 days ago
Store 4705703: 5127 Fulton Dr NW, Canton, Ohio 44718 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer Service Representative...
Lead Customer Service Representative, Full or Part Time
- Tallmadge, OH (19 miles from Massillon, OH)
- 4 days ago
- Tallmadge, OH (19 miles from Massillon, OH)
- 4 days ago
Store 4705585: 170 Tallmadge Cir, Tallmadge, Ohio 44278 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer Service Representative...
Airport Customer Service Agent (United) - CAK
- Canton, OH (6 miles from Massillon, OH)
- 5 days ago
- Canton, OH (6 miles from Massillon, OH)
- 5 days ago
This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!...
- Akron, OH (15 miles from Massillon, OH)
- 8 days ago
- Akron, OH (15 miles from Massillon, OH)
- 8 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Airport Customer Service Agent - CAK
- North Canton, OH (5 miles from Massillon, OH)
- 9 days ago
- North Canton, OH (5 miles from Massillon, OH)
- 9 days ago
This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!...
Pharmacy Customer Service Associate
- North Canton, OH (5 miles from Massillon, OH)
- 9 days ago
- North Canton, OH (5 miles from Massillon, OH)
- 9 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Rittman, OH (18 miles from Massillon, OH)
- 10 days ago
- Rittman, OH (18 miles from Massillon, OH)
- 10 days ago
Store 4705587: 10302 Akron Rd, Rittman, Ohio 44270 Availability - Shift/Days Full time Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Retail Customer Service Associate
- Fairlawn, OH (24 miles from Massillon, OH)
- 10 days ago
- Fairlawn, OH (24 miles from Massillon, OH)
- 10 days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 3750 W Market St Unit J, Fairlawn...
Demographic Data for Massillon, OH
Moving to Massillon, OH? Find some basic demographic data about Massillon, OH below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Massillon, OH
Highest Education Level
Customer Services in Massillon, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Dispatching
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Complaint Resolution
- Cashier Skills
- Wellness
- Forklift
- Customer Satisfaction
- Scanning
- Reimbursement
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »