Customer Service Jobs in Massillon, OH
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Bilingual Customer Service Representative
- Canton, OH (6 miles from Massillon, OH)
- 5 hours ago
- Canton, OH (6 miles from Massillon, OH)
- 5 hours ago
Description Monday-Friday (9:30am-6pm) Fully Onsite -Handle calls and emails from parents, guardians, and users of the platform -80% of day will be email correspondence and 20% will be telephonic...
Customer Service Representative
- Cuyahoga Falls, OH (22 miles from Massillon, OH)
- 17 hours ago
- Cuyahoga Falls, OH (22 miles from Massillon, OH)
- 17 hours ago
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Customer Service Representative
- Uniontown, OH (10 miles from Massillon, OH)
- 17 hours ago
- Uniontown, OH (10 miles from Massillon, OH)
- 17 hours ago
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000...
Customer Service Representative
- Akron, OH (15 miles from Massillon, OH)
- 2 days ago
- Akron, OH (15 miles from Massillon, OH)
- 2 days ago
Responsible for providing our customers with a world-class experience through excellent product knowledge, customer service skills, and use of our business systems....
- Akron, OH (15 miles from Massillon, OH)
- 5 days ago
- Akron, OH (15 miles from Massillon, OH)
- 5 days ago
| Akron, OH, USA | Hourly | Full Time Join the DVS Team as an Inbound Customer Service Superstar! Are you ready to make a difference while having a blast at work?...
Customer Service Representative
- Alliance, OH (20 miles from Massillon, OH)
- 5 days ago
- Alliance, OH (20 miles from Massillon, OH)
- 5 days ago
Service Representative PTC Alliance has a vacancy for a self-motivated, action oriented, and experienced Customer Service Representative in Alliance, OH....
Seasonal Customer Service Representative / Teller
- Sugarcreek, OH (24 miles from Massillon, OH)
- 6 days ago
- Sugarcreek, OH (24 miles from Massillon, OH)
- 6 days ago
A Seasonal CSR/Teller is a position for summers and holidays, working on average 36-40 per week. The individual will provide support to the banking centers by maintaining a cash drawer, assisting...
Customer Service Associate - Customer Service Center
- Uniontown, OH (10 miles from Massillon, OH)
- 7 days ago
- Uniontown, OH (10 miles from Massillon, OH)
- 7 days ago
Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred. Previous contact center experience preferred....
Remote WorkCustomer Service Representative (Loan Consultant I)
- Fairlawn, OH (24 miles from Massillon, OH)
- 7 days ago
- Fairlawn, OH (24 miles from Massillon, OH)
- 7 days ago
BASIC REQUIREMENTS: High School Diploma or GED from accredited institution 0-2 years consumer finance or related experience Cash handling; computer skills; customer service skills Ability to work with...
Customer Service Representative
- North Canton, OH (5 miles from Massillon, OH)
- 8 days ago
- North Canton, OH (5 miles from Massillon, OH)
- 8 days ago
Adecco is currently seeking a Warehouse Customer Service Representative for an engineering and manufacturer headquartered in North Canton, OH....
Customer Service Representative (Loan Consultant I)
- Fairlawn, OH (24 miles from Massillon, OH)
- 9 days ago
- Fairlawn, OH (24 miles from Massillon, OH)
- 9 days ago
BASIC REQUIREMENTS: High School Diploma or GED from accredited institution 0-2 years consumer finance or related experience Cash handling; computer skills; customer service skills Ability to work with...
Retail Customer Service Cashier
- Creston, OH (24 miles from Massillon, OH)
- 9 days ago
- Creston, OH (24 miles from Massillon, OH)
- 9 days ago
Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
- Uniontown, OH (10 miles from Massillon, OH)
- 9 days ago
- Uniontown, OH (10 miles from Massillon, OH)
- 9 days ago
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000...
- Akron, OH (15 miles from Massillon, OH)
- 9 days ago
- Akron, OH (15 miles from Massillon, OH)
- 9 days ago
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000...
- Canton, OH (6 miles from Massillon, OH)
- 9 days ago
- Canton, OH (6 miles from Massillon, OH)
- 9 days ago
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000...
Demographic Data for Massillon, OH
Moving to Massillon, OH? Find some basic demographic data about Massillon, OH below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Massillon, OH
Highest Education Level
Customer Services in Massillon, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Quality Control Inspection
- Dispatching
- Call Center Experience
- One Call Resolution
- Payment Processing
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Relationship Management
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Cashier Skills
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Flexibility
- Telephone Skills
- Sales
- Inventory Management
- Filing
- Multitasking
- Policy Development
- Microsoft Office
- Microsoft Excel
- Teamwork
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »