Customer Service Jobs in Drayton, ON
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Client Service Representative [Hourly]
- Kitchener, ON (24 miles from Drayton, ON)
- 1 day ago
- Kitchener, ON (24 miles from Drayton, ON)
- 1 day ago
Service, Financial Products, Leveraging Technology, Organizing, Problem Solving, Teamwork...
Customer Service & Retail Front Desk Associate
- Waterloo, ON (20 miles from Drayton, ON)
- 12 days ago
- Waterloo, ON (20 miles from Drayton, ON)
- 12 days ago
before dispatching drivers Open new accounts and service existing accounts Maintain a professional appearance and positive attitude Requirements Must have a positive attitude and customer service mindset...
Customer Service Representative
- Kitchener, ON (24 miles from Drayton, ON)
- 15 days ago
- Kitchener, ON (24 miles from Drayton, ON)
- 15 days ago
Application Deadline: 05/25/2025 Address: 875 Highland Road West Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer...
Customer Experience Associate - Future Opportunities
- Mount Forest, ON (16 miles from Drayton, ON)
- 24 days ago
- Mount Forest, ON (16 miles from Drayton, ON)
- 24 days ago
We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and...
/21677/track.gif&z=8&s=RTL&ih_t=5%2F25%2F2025+9%3A38%3A12+AM&utm_medium=internal%20referrer&utm_campaign=selectquote-insurance-services---ceda-profile&utm_content=selectquote-insurance-services&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
Customer Service Representative
- Kitchener, ON (24 miles from Drayton, ON)
- 25 days ago
- Kitchener, ON (24 miles from Drayton, ON)
- 25 days ago
Dufferin Concrete, A CRH Company is currently hiring a Customer Service Representative to join their growing team!...
Summer Customer Service Representative
- Waterloo, ON (20 miles from Drayton, ON)
- 45+ days ago
- Waterloo, ON (20 miles from Drayton, ON)
- 45+ days ago
We are looking for Customer Service Representatives to work between May 5th and September 1, 2025....
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Drayton, ON
Highest Education Level
Customer Services in Drayton, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Dispatching
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Complaint Resolution
- Cashier Skills
- Wellness
- Forklift
- Customer Satisfaction
- Scanning
- Reimbursement
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »