Customer Service Jobs in Ontario
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Requirements: Minimum 2 years of call centre or customer service experience (phone-based). High school diploma required; criminal background check mandatory....
Customer Service Representative - Toronto (YYZ)
- Mississauga, ON
- 6 hours ago
- Mississauga, ON
- 6 hours ago
#LI-DNI Duties & Responsibilities Provide high quality customer service....
Retail Customer Service Coordinator Full time HomeSense-Barrie ParkPlace
- Barrie, ON
- 6 hours ago
- Barrie, ON
- 6 hours ago
Here are some key responsibilities of the role: Supporting a culture of high-quality customer service by maintaining operational standards....
To learn more about CIBC, please visit CIBC.com What you'll be doing As a member of the Personal and Business Banking Team, youll use your expertise in financial services products and customer service...
We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and...
Application Deadline: 05/09/2025 Address: 1360 Kingston Rd, Unit 15 Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies...
service....
Customer Experience Associate - Bloor & Spadiina, Toronto (22.5 hrs/week)
- Toronto, ON
- 8 hours ago
- Toronto, ON
- 8 hours ago
Wed love to work with you if you: Have proven customer service skills through work or community involvement Are willing to assist in a professional, friendly and efficient manner Are available to work...
Customer Experience Associate - Cambridge Business Banking Centre (18.75 hours/week)
- Cambridge, ON
- 8 hours ago
- Cambridge, ON
- 8 hours ago
Wed love to work with you if you: Have proven customer service skills through work or community involvement Are willing to assist in a professional, friendly and efficient manner Are available to work...
Customer Experience Associate - Northgate Shopping Centre, Sarnia (18.75hrs/week)
- Sarnia, ON
- 8 hours ago
- Sarnia, ON
- 8 hours ago
Wed love to work with you if you: Have proven customer service skills through work or community involvement Are willing to assist in a professional, friendly and efficient manner Are available to work...
Customer Service Representative (Part-time 12-20 hours per week)
- Thunder Bay, ON
- 8 hours ago
- Thunder Bay, ON
- 8 hours ago
Self-motivated, with high energy and dedication to customer service and sales growth. Must be comfortable on daily use of technology....
Customer Service Representative (Satellite Radio) On-Site
- Belleville, ON
- 15 hours ago
- Belleville, ON
- 15 hours ago
Job Title: Customer Service Representative (Satellite Radio) On-Site Job Description The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the web....
Customer Experience Associate - Future Opportunities
- Carleton Place, ON
- 15 hours ago
- Carleton Place, ON
- 15 hours ago
We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and...
Customer Service & Retail Front Desk Associate - Store #40611 - 691 The Parkway
- Peterborough, ON
- 15 hours ago
- Peterborough, ON
- 15 hours ago
JOB DESCRIPTION: Customer Service & Retail Front Desk Associate Experienced & Entry Level Positions Available! Are you a people person? Do you love helping others? Motivated by results?...
We are looking for Customer Service Representatives to work between May 5th and September 1, 2025....
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Ontario
Highest Education Level
Customer Services in Ontario offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- Texas Alcoholic Beverage Commission Certified
- First In, First Out
- Long-Term Disability
- Associates
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Cashier Skills
- Wellness
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Sales
- Inventory Management
- Filing
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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