Customer Service Jobs in Kanata, ON

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-9 of 9 Jobs

Customer Experience Associate

  • Nepean, ON (6 miles from Kanata, ON)
  • 14 hours ago
  • Nepean, ON (6 miles from Kanata, ON)
  • 14 hours ago

We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and...

Customer Experience Associate - Hull, Plateau - 22.5 hours

  • Gatineau, QC (14 miles from Kanata, ON)
  • 2 days ago
  • Gatineau, QC (14 miles from Kanata, ON)
  • 2 days ago

We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and...

Customer Experience Associate - Future Opportunities - Laval North Shore - Gatineau - Abitibi - part time

  • Gatineau, QC (14 miles from Kanata, ON)
  • 2 days ago
  • Gatineau, QC (14 miles from Kanata, ON)
  • 2 days ago

We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and...

R250001579 Customer Service Representative, Summer 2025 (Co-op/Internship) - 4 Months

  • Ottawa, ON (11 miles from Kanata, ON)
  • 2 days ago
  • Ottawa, ON (11 miles from Kanata, ON)
  • 2 days ago

Application Deadline: 03/20/2025 Address: 945 Smyth Road Job Family Group: Retail Banking Sales & Service As a co-op/intern student at BMO, you will have the opportunity to be heard, keep growing...

Customer Service Representative

  • Ottawa, ON (11 miles from Kanata, ON)
  • 9 days ago
  • Ottawa, ON (11 miles from Kanata, ON)
  • 9 days ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Remote Bilingual Customer Service Representative ALL CANADA

  • Ottawa, ON (11 miles from Kanata, ON)
  • 12 days ago
  • Ottawa, ON (11 miles from Kanata, ON)
  • 12 days ago

service Qualifications - Bilingual (English & French) Fluency in both languages is mandatory. - Call Center Experience Previous experience is highly preferred, but a strong customer service mindset...

Remote Work

Scotia iTRADE Customer Service Representative - Ottawa, ON

  • Ottawa, ON (11 miles from Kanata, ON)
  • 19 days ago
  • Ottawa, ON (11 miles from Kanata, ON)
  • 19 days ago

As a Customer Service Representative, you are the primary point of contact for our clients....

Bilingual Customer Service Representative

  • Ottawa, ON (11 miles from Kanata, ON)
  • 30+ days ago
  • Ottawa, ON (11 miles from Kanata, ON)
  • 30+ days ago

Bilingual Customer Service Representative Location: West Downtown Ottawa Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada....

Customer Care Representative

  • Ottawa, ON (11 miles from Kanata, ON)
  • 60+ days ago
  • Ottawa, ON (11 miles from Kanata, ON)
  • 60+ days ago

Position at Dynacare Where YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are...

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Coggno
IT Customer Service
When people think about IT, or information technology departments, they might imagine workers typing away in front of the light of their computer screens with little outside interaction during...
Skillsoft Percipio
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Customer Service Jobs in Kanata, ON

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Kanata, ON offer the following education background
High School or GED
35.9%
Bachelor's Degree
24.7%
Associate's Degree
15.6%
Vocational Degree or Certification
11.9%
Master's Degree
5.2%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Kanata, ON
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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