Customer Service Jobs in Kitchener, ON
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- New Hamburg, ON (12 miles from Kitchener, ON)
- 1 day ago
- New Hamburg, ON (12 miles from Kitchener, ON)
- 1 day ago
We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and...
Customer Experience Associate - Future Opportunities Cambridge/Guelph
- Cambridge, ON (8 miles from Kitchener, ON)
- 2 days ago
- Cambridge, ON (8 miles from Kitchener, ON)
- 2 days ago
We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and...
Senior Customer Experience Associate - Courtland & Shelley Branch (18.75 hours/week)
- Kitchener, ON
- 5 days ago
- Kitchener, ON
- 5 days ago
Wed love to work with you if you: Have strong customer service skills Are willing to assist in a professional, friendly and efficient manner Are available to work a flexible schedule Have experience...
Customer Service Representative
- Cambridge, ON (8 miles from Kitchener, ON)
- 7 days ago
- Cambridge, ON (8 miles from Kitchener, ON)
- 7 days ago
Application Deadline: 03/18/2025 Address: 23 Queen Street West Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer...
Client Service Representative [Hourly]
- Brantford, ON (22 miles from Kitchener, ON)
- 8 days ago
- Brantford, ON (22 miles from Kitchener, ON)
- 8 days ago
Paul&King George Employment Type Regular Weekly Hours 15 Skills Client Issue Resolution, Client Service, Customer Engagement, Customer Experience (CX), Customer Service, Digital Literacy, Financial...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Representative
- Waterloo, ON (4 miles from Kitchener, ON)
- 20 days ago
- Waterloo, ON (4 miles from Kitchener, ON)
- 20 days ago
Apply now if: You are customer service oriented, like to solve problems and thrive in a fast-paced environment. Ability to multitask and work with multiple systems and programs simultaneously....
Customer Service Representative Intern
- Cambridge, ON (8 miles from Kitchener, ON)
- 21 days ago
- Cambridge, ON (8 miles from Kitchener, ON)
- 21 days ago
Internship Overview As a Customer Service Representative Intern at P&H Milling, youll get hands-on experience in customer service within our flour milling operations....
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Kitchener, ON
Highest Education Level
Customer Services in Kitchener, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Quality Control Inspection
- Dispatching
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Relationship Management
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Cashier Skills
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Flexibility
- Telephone Skills
- Typing
- Sales
- Inventory Management
- Multitasking
- Policy Development
- Microsoft Office
- Microsoft Excel
- Teamwork
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »