Customer Service Jobs in Niagara Falls, ON
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
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Customer Service Representative
- Welland, ON (10 miles from Niagara Falls, ON)
- 2 days ago
- Welland, ON (10 miles from Niagara Falls, ON)
- 2 days ago
Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service theyve come to count on....
Remote WorkCustomer Service Representative
- Welland, ON (10 miles from Niagara Falls, ON)
- 6 days ago
- Welland, ON (10 miles from Niagara Falls, ON)
- 6 days ago
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Client Service Representative [Hourly]
- Port Colborne, ON (16 miles from Niagara Falls, ON)
- 7 days ago
- Port Colborne, ON (16 miles from Niagara Falls, ON)
- 7 days ago
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Client Service Representative [Hourly]-1
- Niagara On The Lake, ON (9 miles from Niagara Falls, ON)
- 9 days ago
- Niagara On The Lake, ON (9 miles from Niagara Falls, ON)
- 9 days ago
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Summer Customer Service Representative
- Smithville, ON (22 miles from Niagara Falls, ON)
- 13 days ago
- Smithville, ON (22 miles from Niagara Falls, ON)
- 13 days ago
We are looking for Customer Service Representatives to work between May 5th and September 1, 2025....
We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and...
Customer Experience Associate - Niagara - Bilingual (English and Spanish)
- Niagara Falls, ON
- 21 days ago
- Niagara Falls, ON
- 21 days ago
We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and...
- Niagara Falls, ON
- 30+ days ago
- Niagara Falls, ON
- 30+ days ago
We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and...
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Niagara Falls, ON
Highest Education Level
Customer Services in Niagara Falls, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- Texas Alcoholic Beverage Commission Certified
- First In, First Out
- Long-Term Disability
- Associates
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Cashier Skills
- Wellness
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Sales
- Inventory Management
- Filing
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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