Customer Service Jobs in Toronto, ON
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative - Toronto (YYZ)
- Mississauga, ON (14 miles from Toronto, ON)
- 17 hours ago
- Mississauga, ON (14 miles from Toronto, ON)
- 17 hours ago
#LI-DNI Duties & Responsibilities Provide high quality customer service....
- Woodbridge, ON (13 miles from Toronto, ON)
- 17 hours ago
- Woodbridge, ON (13 miles from Toronto, ON)
- 17 hours ago
We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and...
Customer Service Representative
- Pickering, ON (18 miles from Toronto, ON)
- 17 hours ago
- Pickering, ON (18 miles from Toronto, ON)
- 17 hours ago
Application Deadline: 05/09/2025 Address: 1360 Kingston Rd, Unit 15 Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies...
Customer Experience Associate - Bloor & Spadiina, Toronto (22.5 hrs/week)
- Toronto, ON
- 20 hours ago
- Toronto, ON
- 20 hours ago
Wed love to work with you if you: Have proven customer service skills through work or community involvement Are willing to assist in a professional, friendly and efficient manner Are available to work...
Client Service Representative [Hourly]
- Mississauga, ON (14 miles from Toronto, ON)
- 1 day ago
- Mississauga, ON (14 miles from Toronto, ON)
- 1 day ago
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
- Vaughan, ON (13 miles from Toronto, ON)
- 4 days ago
- Vaughan, ON (13 miles from Toronto, ON)
- 4 days ago
Job Location Vaughan-Bathurst and Steeles Employment Type Regular Weekly Hours 15 Skills Customer Service, Digital Literacy, Financial Processing, Online Banking, Organizational Efficiency, Teamwork...
Customer Service Representative (Part Time)
- Scarborough, ON (9 miles from Toronto, ON)
- 4 days ago
- Scarborough, ON (9 miles from Toronto, ON)
- 4 days ago
Join us and grow your career with our retail team as a Customer Service Representative....
Bilingual (Polish/Russian/Ukrainian) Customer Experience Associate- Mississauga, 30 hours/week
- Mississauga, ON (14 miles from Toronto, ON)
- 4 days ago
- Mississauga, ON (14 miles from Toronto, ON)
- 4 days ago
Wed love to work with you if you: Have proven customer service skills through work or community involvement Are willing to assist in a professional, friendly and efficient manner Are available to work...
Client Service Representative (Cantonese/Mandarin)
- Richmond Hill, ON (15 miles from Toronto, ON)
- 6 days ago
- Richmond Hill, ON (15 miles from Toronto, ON)
- 6 days ago
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Customer Service Representative (Mandarin or Cantonese Preferred)
- Richmond Hill, ON (15 miles from Toronto, ON)
- 7 days ago
- Richmond Hill, ON (15 miles from Toronto, ON)
- 7 days ago
Application Deadline: 04/29/2025 Address: 11680 Yonge Street Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs...
KA Customer Care Representative
- Mississauga, ON (14 miles from Toronto, ON)
- 7 days ago
- Mississauga, ON (14 miles from Toronto, ON)
- 7 days ago
Principle Duties and Responsibilities: Receive and prioritize incoming service requests (calls, emails, portals). Dispatch 20+ local technicians to service locations across the region based on...
Customer Service Representative
- Mississauga, ON (14 miles from Toronto, ON)
- 8 days ago
- Mississauga, ON (14 miles from Toronto, ON)
- 8 days ago
Holman is currently looking for a Customer Service Representative in our Mississauga office. What will you do?...
Customer Service Representative Mandarin and Cantonese
- Toronto, ON
- 8 days ago
- Toronto, ON
- 8 days ago
Application Deadline: 04/29/2025 Address: 2330 Kennedy Road, Unit E Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies...
Customer Service Representative
- Brampton, ON (18 miles from Toronto, ON)
- 11 days ago
- Brampton, ON (18 miles from Toronto, ON)
- 11 days ago
In this role, the Customer Service Representative (CSR) will support both new and existing customers, either onsite or over the phone....
Bilingual Customer Service Agent
- Mississauga, ON (14 miles from Toronto, ON)
- 12 days ago
- Mississauga, ON (14 miles from Toronto, ON)
- 12 days ago
or diploma Previous customer service experience in a call center environment is a definite asset Good computer skills and accurate keyboarding skills Experience using Customer Service software, such...
Remote WorkCustomer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Toronto, ON
Highest Education Level
Customer Services in Toronto, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- Texas Alcoholic Beverage Commission Certified
- First In, First Out
- Long-Term Disability
- Associates
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Cashier Skills
- Wellness
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Sales
- Inventory Management
- Filing
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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