Customer Service Jobs in Allentown, PA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative
- Pennridge Animal Hospital
- Perkasie, PA (19 miles from Allentown, PA)
- 3 days ago
- Pennridge Animal Hospital
- Perkasie, PA (19 miles from Allentown, PA)
- 3 days ago
Customer Service Representative (Veterinary Receptionist) Do you have a passion for helping pets and their people?...
Customer Support Associate - CSA
- Bethlehem, PA (5 miles from Allentown, PA)
- moments ago
- Bethlehem, PA (5 miles from Allentown, PA)
- moments ago
service or operations support experience Excellent customer service skills with the ability to effectively empathize and prioritize the needs of a diverse customer base Effective communication both...
Customer Service Representative
- Hokendauqua, PA (3 miles from Allentown, PA)
- 7 hours ago
- Hokendauqua, PA (3 miles from Allentown, PA)
- 7 hours ago
All Holcim Jobs Customer Service Representative - Full Time Holcim - Hokendauqua, PA Posted on 04/17/25 (Ref: PA6nS3gOg7) COMPANY OVERVIEW Holcim is planning to spin-off its North American Business...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
- Whitehall, PA (3 miles from Allentown, PA)
- 1 day ago
- Whitehall, PA (3 miles from Allentown, PA)
- 1 day ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate...
Customer Service Representative
- Bethlehem, PA (5 miles from Allentown, PA)
- 3 days ago
- Bethlehem, PA (5 miles from Allentown, PA)
- 3 days ago
The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to...
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative - Bilingual
- Gilbertsville, PA (21 miles from Allentown, PA)
- 4 days ago
- Gilbertsville, PA (21 miles from Allentown, PA)
- 4 days ago
Customer Service is the heartbeat of Uline! As a Bilingual Customer Service Representative, youll dig into order details to deliver an exceptional experience our customers love....
Customer Service is the heartbeat of Uline! As a Bilingual Customer Service Representative, youll dig into order details to deliver an exceptional experience our customers love....
Customer Service Representative
- Hilltown, PA (23 miles from Allentown, PA)
- 4 days ago
- Hilltown, PA (23 miles from Allentown, PA)
- 4 days ago
Customer Service is the heartbeat of Uline! As a Customer Service Representative, youll dig into order details to deliver an exceptional experience our customers love....
Customer Service Representative $17 hourly
- Whitehall, PA (3 miles from Allentown, PA)
- 4 days ago
- Whitehall, PA (3 miles from Allentown, PA)
- 4 days ago
What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase....
Pharmacy Customer Service Associate
- Palmer Township, PA (11 miles from Allentown, PA)
- 5 days ago
- Palmer Township, PA (11 miles from Allentown, PA)
- 5 days ago
. + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact,...
Customer Service Representative - New Opening!
- Easton, PA (15 miles from Allentown, PA)
- 6 days ago
- Easton, PA (15 miles from Allentown, PA)
- 6 days ago
Allied Personnel Services is seeking candidates for Customer Service openings! These long term, on-site call center roles offer full time hours, 11a-8p Mon-Fri....
Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns....
Team Support & Training: Provide backup for customer service representatives during time off and assist in training new employees....
Demographic Data for Allentown, PA
Moving to Allentown, PA? Find some basic demographic data about Allentown, PA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Allentown, PA
Highest Education Level
Customer Services in Allentown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Wellness
- Cashier Skills
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »