Customer Service Jobs in Allentown, PA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Quakertown, PA (12 miles from Allentown, PA)
- 5 hours ago
- Quakertown, PA (12 miles from Allentown, PA)
- 5 hours ago
New Store Opening - Doylestown, PA - Early Spring 2025Address: 1745 South Easton Road Suite E1, Doylestown PA 18901Whole Foods Market Doylestown is set to be the first store located in Doylestown, with...
Overview Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
Customer Service Representative TEMP-to-PERM
- Easton, PA (15 miles from Allentown, PA)
- 2 days ago
- Easton, PA (15 miles from Allentown, PA)
- 2 days ago
POSITION: CUSTOMER SERVICE REP RESENTATIVE (TEMP-to-PERM) LOCATION: COMMERCE PARK (EA STON, PA) REPORTS TO: CUSTOMER SERVICE SUPERVISOR Customer Service Representative Responsibilities : 1....
Proficiency in common office software (Microsoft Excel, PowerPoint, Word) and customer service tools....
- Macungie, PA (9 miles from Allentown, PA)
- 2 days ago
- Macungie, PA (9 miles from Allentown, PA)
- 2 days ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate...
| Allentown, PA, USA | Hourly | Full Time Join the DVS Team as an Inbound Customer Service Superstar! Are you ready to make a difference while having a blast at work?...
Customer Service Representative
- Gilbertsville, PA (21 miles from Allentown, PA)
- 7 days ago
- Gilbertsville, PA (21 miles from Allentown, PA)
- 7 days ago
Customer Service is the heartbeat of Uline! As a Customer Service Representative, youll dig into order details to deliver an exceptional experience our customers love....
Customer Service Representative - Bilingual
- Sellersville, PA (18 miles from Allentown, PA)
- 7 days ago
- Sellersville, PA (18 miles from Allentown, PA)
- 7 days ago
Customer Service is the heartbeat of Uline! As a Bilingual Customer Service Representative, youll dig into order details to deliver an exceptional experience our customers love....
ULINE- Customer Service Representative
- Limeport, PA (6 miles from Allentown, PA)
- 7 days ago
- Limeport, PA (6 miles from Allentown, PA)
- 7 days ago
Customer Service is the heartbeat of Uline! As a Customer Service Representative, youll dig into order details to deliver an exceptional experience our customers love....
- Northampton, PA (7 miles from Allentown, PA)
- 12 days ago
- Northampton, PA (7 miles from Allentown, PA)
- 12 days ago
-Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service....
Customer Care Representative - Career Advancement Opportunities
- Northampton, PA (7 miles from Allentown, PA)
- 12 days ago
- Northampton, PA (7 miles from Allentown, PA)
- 12 days ago
Job Locations US-PA-Northampton Job ID 2025-6600 Category Customer Service Type Regular Full-Time...
Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns....
Retail Customer Experience Associate, Lehigh Valley - Full Time
- Whitehall, PA (3 miles from Allentown, PA)
- 14 days ago
- Whitehall, PA (3 miles from Allentown, PA)
- 14 days ago
Be part of an amazing story. Macys is more than just a store. Were a story. One thats captured the hearts and minds of America for more than 160 years. A story about innovations and...
Customer Service Representative
- Center Valley, PA (5 miles from Allentown, PA)
- 14 days ago
- Center Valley, PA (5 miles from Allentown, PA)
- 14 days ago
Customer Service Representatives are expected to project a positive company image and experience through phone interaction....
Demographic Data for Allentown, PA
Moving to Allentown, PA? Find some basic demographic data about Allentown, PA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Allentown, PA
Highest Education Level
Customer Services in Allentown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Quality Control Inspection
- Dispatching
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Relationship Management
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Cashier Skills
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Flexibility
- Telephone Skills
- Typing
- Sales
- Inventory Management
- Multitasking
- Policy Development
- Microsoft Office
- Microsoft Excel
- Teamwork
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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