Customer Service Jobs in Rockville, RI

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-13 of 13 Jobs

Customer Service Associate

  • Warwick, RI (21 miles from Rockville, RI)
  • 5 hours ago
  • Warwick, RI (21 miles from Rockville, RI)
  • 5 hours ago

As the name suggests, your main priority is to provide great customer service....

Customer Service Representative

  • Warwick, RI (21 miles from Rockville, RI)
  • 1 day ago
  • Warwick, RI (21 miles from Rockville, RI)
  • 1 day ago

This is a Full-Time Position RESPONSIBILITIES Provide outstanding customer service on all calls and online inquiries....

Customer Service Representative

  • New London, CT (20 miles from Rockville, RI)
  • 2 days ago
  • New London, CT (20 miles from Rockville, RI)
  • 2 days ago

Benefits: Flexible schedule Benefits/Perks Competitive Compensation Training and Development Employee Discounts Positive Work Environment Locally-Owned Job Summary We are looking for a Customer Service...

Customer Service Associate

  • West Warwick, RI (19 miles from Rockville, RI)
  • 3 days ago
  • West Warwick, RI (19 miles from Rockville, RI)
  • 3 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • Plainfield, CT (13 miles from Rockville, RI)
  • 3 days ago
  • Plainfield, CT (13 miles from Rockville, RI)
  • 3 days ago

Customer Service Representative Plainfield, CT, USA Req #3506 Monday, March 10, 2025 Superior Plus Propane is currently seeking a highly motivated Customer Service Representative whose role is to answer...

Customer Service Representative

  • Cranston, RI (24 miles from Rockville, RI)
  • 7 days ago
  • Cranston, RI (24 miles from Rockville, RI)
  • 7 days ago

Job ID: 505814 Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside....

Part-Time Customer Care Representative $17 hourly

  • Warwick, RI (21 miles from Rockville, RI)
  • 10 days ago
  • Warwick, RI (21 miles from Rockville, RI)
  • 10 days ago

What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase....

Inbound Customer Service Representative

  • Warwick, RI (21 miles from Rockville, RI)
  • 20 days ago
  • Warwick, RI (21 miles from Rockville, RI)
  • 20 days ago

Strong customer service focus is a must. Ability to convey complex topics to clientele....

Customer Service Representative - PT

  • Warwick, RI (21 miles from Rockville, RI)
  • 29 days ago
  • Warwick, RI (21 miles from Rockville, RI)
  • 29 days ago

service....

Customer Service Representative

  • Warwick, RI (21 miles from Rockville, RI)
  • 45+ days ago
  • Warwick, RI (21 miles from Rockville, RI)
  • 45+ days ago

Primary Function: Responsible for receiving incoming phone calls from clients and processing orders for delivery for home health care equipment. Job Qualifications and Specifications: A High...

Customer Service Representative - Westerly, RI

  • Westerly, RI (10 miles from Rockville, RI)
  • 60+ days ago
  • Westerly, RI (10 miles from Rockville, RI)
  • 60+ days ago

Experience: Strong customer service experience. Cash handling experience is preferred but not required. Skills: Willingness to be flexible, work multiple facility locations....

Customer Service Representative FT - East Providence, RI

  • Coventry, RI (14 miles from Rockville, RI)
  • 60+ days ago
  • Coventry, RI (14 miles from Rockville, RI)
  • 60+ days ago

Job Functions, Duties, Responsibilities and Position Qualifications: Quality is in our DNA -- is it in yours? You're personable, professional, and confident in your ability to build business...

Savers / Value Village Careers - Customer Service Associate

  • Warwick, RI (21 miles from Rockville, RI)
  • 90+ days ago
  • Warwick, RI (21 miles from Rockville, RI)
  • 90+ days ago

We are hiring for both Full Time and Part Time Customer Service Associates. What you can expect: The opportunity to celebrate uniqueness....

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service
Customer service isn't limited to being polite to your customers - it's a pivotal factor of business operations that has a direct impact on how your company is viewed in the public eye let alone...
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...

Title Synonyms

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Salary for Customer Service Jobs in Rockville, RI

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Rockville, RI offer the following education background
High School or GED
35.9%
Bachelor's Degree
24.7%
Associate's Degree
15.6%
Vocational Degree or Certification
11.9%
Master's Degree
5.3%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Rockville, RI
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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