Customer Service Jobs in Alexandria, VA

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 112 Jobs

Customer Service Associate

  • Adelphi, MD (13 miles from Alexandria, VA)
  • 2 hours ago
  • Adelphi, MD (13 miles from Alexandria, VA)
  • 2 hours ago

Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety...

Automotive Customer Service Representative

  • Potomac Falls, VA (23 miles from Alexandria, VA)
  • 5 hours ago
  • Potomac Falls, VA (23 miles from Alexandria, VA)
  • 5 hours ago

Automotive Customer Service Advisor - starting at $15.00/hr. plus incentives! Full Time and Part Time Increase your wages through completion of in house, paid training No experience necessary!...

Outbound Customer Service Representative

  • Manassas, VA (23 miles from Alexandria, VA)
  • 5 hours ago
  • Manassas, VA (23 miles from Alexandria, VA)
  • 5 hours ago

Overview Outbound Customer Service Representative Apex Atlantic South (Parent Company of F.H....

Customer Service Representative (Loan Consultant I)

  • Woodbridge, VA (17 miles from Alexandria, VA)
  • 17 hours ago
  • Woodbridge, VA (17 miles from Alexandria, VA)
  • 17 hours ago

BASIC REQUIREMENTS: High School Diploma or GED from accredited institution 0-2 years consumer finance or related experience Cash handling; computer skills; customer service skills Ability to work with...

Customer Service Representative

  • Fairfax, VA (21 miles from Alexandria, VA)
  • 18 hours ago
  • Fairfax, VA (21 miles from Alexandria, VA)
  • 18 hours ago

Our Customer Service Representative position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you....

Customer Service Representative

  • Beltsville, MD (17 miles from Alexandria, VA)
  • 20 hours ago
  • Beltsville, MD (17 miles from Alexandria, VA)
  • 20 hours ago

Requirements High School Diploma/GED (Some college work desirable) 2-3 years work experience to include Customer Service Call Center or Retail Customer Service and Administrative work experience....

Sales and Customer Service Representative

  • Potomac, MD (17 miles from Alexandria, VA)
  • 1 day ago
  • Potomac, MD (17 miles from Alexandria, VA)
  • 1 day ago

## Position SummaryThe Sales and Customer Service Representative sells and services new and existing accounts....

Apple Specialist - Retail Customer Service and Sales - (Seasonal)

  • Fairfax, VA (21 miles from Alexandria, VA)
  • 1 day ago
  • Fairfax, VA (21 miles from Alexandria, VA)
  • 1 day ago

You're dedicated to selling and delivering a customer service experience that is unlike any other....

Retail Customer Service Team Member-8

  • Washington, DC (5 miles from Alexandria, VA)
  • 1 day ago
  • Washington, DC (5 miles from Alexandria, VA)
  • 1 day ago

Store - DC-SILVER SPRING, MD Deliver friendly customer service, help customers shop our store, and find what they're looking for....

Customer Experience Associate-Outdoor Living/ Toys

  • Fort Belvoir, VA (9 miles from Alexandria, VA)
  • 1 day ago
  • Fort Belvoir, VA (9 miles from Alexandria, VA)
  • 1 day ago

H-... Customer Experience Associate-Outdoor Living/ Toys United States - Virginia - Fort Belvoir Intermittent Job Description Responsible for driving the customer experience through proactive and...

Customer Experience Associate-Clothing Department

  • Fort Belvoir, VA (9 miles from Alexandria, VA)
  • 1 day ago
  • Fort Belvoir, VA (9 miles from Alexandria, VA)
  • 1 day ago

H-... Customer Experience Associate-Clothing Department United States - Virginia - Fort Belvoir Intermittent Job Description As a Customer Experience Expert in Apparel & Accessories, your eye for...

Customer Service Associate

  • Vienna, VA (10 miles from Alexandria, VA)
  • 1 day ago
  • Vienna, VA (10 miles from Alexandria, VA)
  • 1 day ago

Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate...

Customer Service Representative

  • Oxon Hill, MD (3 miles from Alexandria, VA)
  • 1 day ago
  • Oxon Hill, MD (3 miles from Alexandria, VA)
  • 1 day ago

Responsibilities The SP+ Customer Service Representative eEnsures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean....

Customer Service Associate

  • Woodbridge, VA (17 miles from Alexandria, VA)
  • 1 day ago
  • Woodbridge, VA (17 miles from Alexandria, VA)
  • 1 day ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Sales Associate - Customer Service Representative

  • Chantilly, VA (21 miles from Alexandria, VA)
  • 1 day ago
  • Chantilly, VA (21 miles from Alexandria, VA)
  • 1 day ago

We are actively searching for the ideal person to join our Customer Service Team....

Demographic Data for Alexandria, VA

Moving to Alexandria, VA? Find some basic demographic data about Alexandria, VA below.

Local
National
350,792
7,973
Large

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Coggno
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
IBM SkillsBuild
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Customer Service Jobs in Alexandria, VA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Alexandria, VA offer the following education background
High School or GED
35.4%
Bachelor's Degree
24.9%
Associate's Degree
15.6%
Vocational Degree or Certification
12.0%
Master's Degree
5.3%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Alexandria, VA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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