Customer Service Jobs in Portsmouth, VA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Retail Customer Experience Associate, Greenbrier - Full Time
- Chesapeake, VA (9 miles from Portsmouth, VA)
- moments ago
- Chesapeake, VA (9 miles from Portsmouth, VA)
- moments ago
Be part of an amazing story. Macys is more than just a store. Were a story. One thats captured the hearts and minds of America for more than 160 years. A story about innovations and...
Customer Service Associate - Temporary
- Hampton, VA (14 miles from Portsmouth, VA)
- 15 hours ago
- Hampton, VA (14 miles from Portsmouth, VA)
- 15 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Lead Customer Service Representative - Walk In Center
- Portsmouth, VA
- 17 hours ago
- Portsmouth, VA
- 17 hours ago
As a Lead Customer Service Representative working onsite in Portsmouth, VA, youll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken....
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 1 day ago
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 1 day ago
As the name suggests, your main priority is to provide great customer service....
Retail Customer Service Associate
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 1 day ago
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 1 day ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Customer Service Representative
- Hampton, VA (14 miles from Portsmouth, VA)
- 1 day ago
- Hampton, VA (14 miles from Portsmouth, VA)
- 1 day ago
As a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution....
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 1 day ago
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 1 day ago
You're dedicated to selling and delivering a customer service experience that is unlike any other....
Bilingual Customer Service Representative
- Norfolk, VA (5 miles from Portsmouth, VA)
- 2 days ago
- Norfolk, VA (5 miles from Portsmouth, VA)
- 2 days ago
Is your passion customer service? If this sounds like you, you are a great candidate for our on-site Customer Service Specialist position....
- Suffolk, VA (11 miles from Portsmouth, VA)
- 2 days ago
- Suffolk, VA (11 miles from Portsmouth, VA)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Retail Customer Experience Associate, Patrick Henry - Full Time
- Newport News, VA (17 miles from Portsmouth, VA)
- 2 days ago
- Newport News, VA (17 miles from Portsmouth, VA)
- 2 days ago
Be part of an amazing story. Macys is more than just a store. Were a story. One thats captured the hearts and minds of America for more than 160 years. A story about innovations and...
Customer Service Representative
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 3 days ago
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 3 days ago
Primary Responsibility : Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone...
Sales and Customer Service Representative
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 3 days ago
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 3 days ago
Responsibilities Respond to customer inquiries and provide information about products, services, and billing in a sales setting. Maintain accurate and detailed customer records and interactions....
Customer Care Representative III
- Norfolk, VA (5 miles from Portsmouth, VA)
- 4 days ago
- Norfolk, VA (5 miles from Portsmouth, VA)
- 4 days ago
Researches and analyzes data to address operational challenges and customer service issues. Resolves & solutions communication issues or variances found in production....
- Tabb, VA (21 miles from Portsmouth, VA)
- 4 days ago
- Tabb, VA (21 miles from Portsmouth, VA)
- 4 days ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate...
Customer Service Representative
- Norfolk, VA (5 miles from Portsmouth, VA)
- 4 days ago
- Norfolk, VA (5 miles from Portsmouth, VA)
- 4 days ago
Required: 6 months of cash handling and customer service experience....
Demographic Data for Portsmouth, VA
Moving to Portsmouth, VA? Find some basic demographic data about Portsmouth, VA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Portsmouth, VA
Highest Education Level
Customer Services in Portsmouth, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Associates
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Wellness
- Cashier Skills
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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