Customer Service Jobs in Richmond, VA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service certification is preferred. KNOWLEDGE, SKILLS, & ABILITIES Strong interpersonal skills with a customer service focus....
Retail Customer Experience Associate, Chesterfield Town Center - Full Time
- North Chesterfield, VA (6 miles from Richmond, VA)
- 16 hours ago
- North Chesterfield, VA (6 miles from Richmond, VA)
- 16 hours ago
Be part of an amazing story. Macys is more than just a store. Were a story. One thats captured the hearts and minds of America for more than 160 years. A story about innovations and...
- Henrico, VA (16 miles from Richmond, VA)
- 1 day ago
- Henrico, VA (16 miles from Richmond, VA)
- 1 day ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate...
Why you'll love this job The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $19.07 per hour....
Customer Service Representative Richmond, VA Supports customers and outside sales staff as the main point of contact including but not limited to providing information, catalog support, order processing...
We are hiring Remote Customer Service Representatives to join our elite teams....
Remote WorkSpanish Bilingual Remote Customer Service Representative
- Richmond, VA
- 2 days ago
- Richmond, VA
- 2 days ago
We are hiring Remote Customer Service Representatives to join our elite teams....
Remote Workservice and quality standards....
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Team Support & Training: Provide backup for customer service representatives during time off and assist in training new employees....
Customer Service Representative (Loan Consultant II)
- Richmond, VA
- 6 days ago
- Richmond, VA
- 6 days ago
BASIC REQUIREMENTS: High School Diploma or GED from accredited institution 2-4 plus years consumer finance or related experience Cash handling; computer skills; customer service skills Ability to work...
Customer Service Agent - Exit Booth
- Rich Int Ap, VA (13 miles from Richmond, VA)
- 6 days ago
- Rich Int Ap, VA (13 miles from Richmond, VA)
- 6 days ago
service issues as necessary Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer Equal Opportunity Employer/Disability...
Return to Job Search Storage Customer Service Representative Are you a people person? Do you love helping others?...
Customer Service Associate - Temporary
- Chesterfield, VA (12 miles from Richmond, VA)
- 7 days ago
- Chesterfield, VA (12 miles from Richmond, VA)
- 7 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Retail Customer Service Associate
- Glen Allen, VA (6 miles from Richmond, VA)
- 7 days ago
- Glen Allen, VA (6 miles from Richmond, VA)
- 7 days ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Demographic Data for Richmond, VA
Moving to Richmond, VA? Find some basic demographic data about Richmond, VA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Richmond, VA
Highest Education Level
Customer Services in Richmond, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Associates
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Cashier Skills
- Wellness
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Sales
- Inventory Management
- Filing
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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