Customer Service Jobs in West Point, VA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Retail Customer Service Cashier
- Providence Forge, VA (12 miles from West Point, VA)
- 5 hours ago
- Providence Forge, VA (12 miles from West Point, VA)
- 5 hours ago
Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
Retail Customer Service Supervisor
- Mechanicsville, VA (20 miles from West Point, VA)
- 1 day ago
- Mechanicsville, VA (20 miles from West Point, VA)
- 1 day ago
Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too....
Customer Service Representative (Loan Consultant II)
- Gloucester, VA (20 miles from West Point, VA)
- 2 days ago
- Gloucester, VA (20 miles from West Point, VA)
- 2 days ago
BASIC REQUIREMENTS: High School Diploma or GED from accredited institution 2-4 plus years consumer finance or related experience Cash handling; computer skills; customer service skills Ability to work...
Customer Service Representative (Loan Consultant II)
- Gloucester, VA (20 miles from West Point, VA)
- 4 days ago
- Gloucester, VA (20 miles from West Point, VA)
- 4 days ago
BASIC REQUIREMENTS: High School Diploma or GED from accredited institution 2-4 plus years consumer finance or related experience Cash handling; computer skills; customer service skills Ability to work...
- Tappahannock, VA (22 miles from West Point, VA)
- 5 days ago
- Tappahannock, VA (22 miles from West Point, VA)
- 5 days ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate...
Customer Service Agent - Exit Booth
- Rich Int Ap, VA (24 miles from West Point, VA)
- 10 days ago
- Rich Int Ap, VA (24 miles from West Point, VA)
- 10 days ago
service issues as necessary Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer Equal Opportunity Employer/Disability...
- Mechanicsville, VA (20 miles from West Point, VA)
- 12 days ago
- Mechanicsville, VA (20 miles from West Point, VA)
- 12 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Henrico, VA (23 miles from West Point, VA)
- 30+ days ago
- Henrico, VA (23 miles from West Point, VA)
- 30+ days ago
Return to Job Search Customer Service Representative Are you a people person? Do you love helping others?...
Senior Customer Service Representative - Mechanicsville, VA
- Mechanicsville, VA (20 miles from West Point, VA)
- 45+ days ago
- Mechanicsville, VA (20 miles from West Point, VA)
- 45+ days ago
Customer Service Representative High School Diploma or equivalent Minimum of 3 years previous Customer Service experience Ability to meet current Licensing requirements of various States and Federal...
Demographic Data for West Point, VA
Moving to West Point, VA? Find some basic demographic data about West Point, VA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in West Point, VA
Highest Education Level
Customer Services in West Point, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Wellness
- Cashier Skills
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »