Customer Service Jobs in Janesville, WI

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-10 of 10 Jobs

Customer Service Representative - Hybrid 1

  • Janesville, WI
  • 3 days ago
  • Janesville, WI
  • 3 days ago

You Have: High School diploma or equivalent. 1+ years of customer service experience....

Customer Service Associate

  • Fort Atkinson, WI (17 miles from Janesville, WI)
  • 5 days ago
  • Fort Atkinson, WI (17 miles from Janesville, WI)
  • 5 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Retail Customer Service Supervisor

  • Janesville, WI
  • 6 days ago
  • Janesville, WI
  • 6 days ago

Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too....

Customer Service Representative

  • Fort Atkinson, WI (17 miles from Janesville, WI)
  • 12 days ago
  • Fort Atkinson, WI (17 miles from Janesville, WI)
  • 12 days ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Customer Service Representative

  • Janesville, WI (6 miles from Janesville, WI)
  • 14 days ago
  • Janesville, WI (6 miles from Janesville, WI)
  • 14 days ago

Excellent interpersonal and customer service skills. Excellent sales and customer service skills with an ability to provide solutions in a timely manner. Experience with spare parts handling....

Customer Service Representative

  • Janesville, WI
  • 20 days ago
  • Janesville, WI
  • 20 days ago

Customer Service Representative Call Center & Customer Service $ 18 - $ 20 / Hour location_on Janesville, Wisconsin work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK...

Customer Service Representative

  • Roscoe, IL (21 miles from Janesville, WI)
  • 21 days ago
  • Roscoe, IL (21 miles from Janesville, WI)
  • 21 days ago

Serve as primary point of contact for all customer service inquiries, providing excellent support....

Retail Customer Service Associate

  • Janesville, WI
  • 30+ days ago
  • Janesville, WI
  • 30+ days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 3900 Deerfield Dr, Janesville, WI...

Customer Service Representative - Waggin Tails

  • Fitchburg, WI (22 miles from Janesville, WI)
  • 30+ days ago
  • Fitchburg, WI (22 miles from Janesville, WI)
  • 30+ days ago

Customer Service Representative - Waggin' Tails Fitchburg, Wisconsin Customer Service Representative Regular Full Time or Regular Part Time 1148 Job Description Overview Waggin' Tails Doggie Dude Ranch...

Customer Service Representative

  • South Beloit, IL (17 miles from Janesville, WI)
  • 90+ days ago
  • South Beloit, IL (17 miles from Janesville, WI)
  • 90+ days ago

Requirements Outstanding customer service skills, ideal if you like working with people. Working knowledge of Microsoft Word and Excel....

Demographic Data for Janesville, WI

Moving to Janesville, WI? Find some basic demographic data about Janesville, WI below.


Local
National
73,741
1,728
Medium

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service & Support For Customer Service Executives
Who is this course for? - This Customer Service training is for aspiring and existing Customer Service executives who want to learn what is Customer Service and how to be a good Customer Service...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...

Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Customer Service Jobs in Janesville, WI

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Janesville, WI offer the following education background
High School or GED
35.4%
Bachelor's Degree
24.9%
Associate's Degree
15.6%
Vocational Degree or Certification
12.0%
Master's Degree
5.3%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Janesville, WI
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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