Customer Service Jobs in Santa Monica, CA

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 137 Jobs
Liberty Mutual Insurance

Associate Agent Customer Service Representative

Schedule: Full-Time Salary Range: USD $37000.00 - $69000.00 Job Category: Customer Service Pay Philosophy The typical starting salary range for this role is determined by a number of factors including...

Remote Work
Affordable Animal Hospital Eagle Rock

Veterinary Customer Service Representative

Qualifications We're looking for: Customer Service Representative or Receptionist with a minimum of 1-year veterinary experience  preferred Compassionate and calm team player Ability to multi-task Strong...

Retail Customer Service Supervisor

  • Culver City, CA (5 miles from Santa Monica, CA)
  • 2 hours ago
  • Culver City, CA (5 miles from Santa Monica, CA)
  • 2 hours ago

Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too....

Customer Service Associate

  • Lakewood, CA (23 miles from Santa Monica, CA)
  • 18 hours ago
  • Lakewood, CA (23 miles from Santa Monica, CA)
  • 18 hours ago

Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours...

Customer Service Representative

  • Inglewood, CA (8 miles from Santa Monica, CA)
  • 1 day ago
  • Inglewood, CA (8 miles from Santa Monica, CA)
  • 1 day ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Sales & Customer Service Associate

  • Los Angeles, CA (14 miles from Santa Monica, CA)
  • 1 day ago
  • Los Angeles, CA (14 miles from Santa Monica, CA)
  • 1 day ago

Sales & Customer Service Associate Job Locations US-CA-Granada Hills Job ID 2025-236746 Category Sales Customer Service and Support Location : Address 11852 1/2 Balboa Blvd....

Retail Customer Experience Associate, Patrick Henry - Full Time

  • Los Angeles, CA (14 miles from Santa Monica, CA)
  • 1 day ago
  • Los Angeles, CA (14 miles from Santa Monica, CA)
  • 1 day ago

Id : REQ_559556, Title : Retail Customer Experience Associate, Patrick Henry - Full Time, Category : Stores, RequisitionType : Hourly, JobGrade : null, RequisitionId : ...395,...

Customer Service Agent

  • Torrance, CA (16 miles from Santa Monica, CA)
  • 1 day ago
  • Torrance, CA (16 miles from Santa Monica, CA)
  • 1 day ago

Position: Customer Service Agent, Logistics Available Schedule: Monday - Friday 6:00am - 3:00pm or Monday - Friday 8:30am - 5:00pm Compensation: $25.00-$30.00 per hour Core Responsibilities & Duties...

Customer Support Associate, Bilingual Ukrainian (Starlink)

  • Hawthorne, CA (11 miles from Santa Monica, CA)
  • 2 days ago
  • Hawthorne, CA (11 miles from Santa Monica, CA)
  • 2 days ago

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the...

Pharmacy Customer Service Associate

  • Torrance, CA (16 miles from Santa Monica, CA)
  • 2 days ago
  • Torrance, CA (16 miles from Santa Monica, CA)
  • 2 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate - Temporary

  • Van Nuys, CA (10 miles from Santa Monica, CA)
  • 2 days ago
  • Van Nuys, CA (10 miles from Santa Monica, CA)
  • 2 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Veterinary Client Service Representative

  • Culver City, CA (5 miles from Santa Monica, CA)
  • 2 days ago
  • Culver City, CA (5 miles from Santa Monica, CA)
  • 2 days ago

Answering high volume calls Checking emails Our Ideal Candidate: Must have 2 years of customer service experience & veterinary experience Excellent communication skills Be a team player Self-driven...

URGENT Hire - $23-$28/hr Customer Service Representative

  • Los Angeles, CA (14 miles from Santa Monica, CA)
  • 2 days ago
  • Los Angeles, CA (14 miles from Santa Monica, CA)
  • 2 days ago

Are you someone who flourishes in social settings, finding energy in personal connections? Do you thrive in collaborative, fast-paced work environments? Red Label Enterprises, a trailblazing...

Customer Service Representative, West

  • Los Angeles, CA (14 miles from Santa Monica, CA)
  • 2 days ago
  • Los Angeles, CA (14 miles from Santa Monica, CA)
  • 2 days ago

Customer Service Representative, West Location: remote USA anywhere in pacific time zone Reports to: Manager of Customer Service As one of the fastest growing non-alcoholic beverage brands, Liquid Death...

Remote Work

Customer Service Associate

  • Los Angeles, CA (14 miles from Santa Monica, CA)
  • 2 days ago
  • Los Angeles, CA (14 miles from Santa Monica, CA)
  • 2 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Demographic Data for Santa Monica, CA

Moving to Santa Monica, CA? Find some basic demographic data about Santa Monica, CA below.

Local
National
95,701
7,484
Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Udemy
Customer Service
Customer service isn't limited to being polite to your customers - it's a pivotal factor of business operations that has a direct impact on how your company is viewed in the public eye let alone...
Coggno
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Customer Service Jobs in Santa Monica, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Santa Monica, CA offer the following education background
High School or GED
35.4%
Bachelor's Degree
25.0%
Associate's Degree
15.6%
Vocational Degree or Certification
12.0%
Master's Degree
5.3%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Santa Monica, CA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Related Career Advice Articles

two retail store workers holding a hiring sign
Ace Your Retail Job Interview: Master These Common Retail Interview Questions

Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.

Read article »
Hardware store employee smiling next to merchandise
The Evolution of Retail: Employment Opportunities for 2017 & Beyond

If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.

Read article »
seasonal retail employee using an ipad
How a Seasonal Retail Job Can Boost Your Career

Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.

Read article »