Customer Service Jobs in North Reading, MA

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 108 Jobs

Customer Service Representative - Burlington

Ayer, MA (24 miles from North Reading, MA)
2 days ago

Ayer, MA (24 miles from North Reading, MA)
2 days ago

This job is a great fit for someone who is customer obsessed and loves to solve problems. A day in the life Assist customers with a variety of transactions through a seamless and friendly...

Customer Service Associate

Medford, MA (12 miles from North Reading, MA)
3 hours ago

Medford, MA (12 miles from North Reading, MA)
3 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate - Temporary

Nashua, NH (21 miles from North Reading, MA)
3 hours ago

Nashua, NH (21 miles from North Reading, MA)
3 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

Winchester, MA (9 miles from North Reading, MA)
15 hours ago

Winchester, MA (9 miles from North Reading, MA)
15 hours ago

Position: Customer Service Representative Position Reports To: Branch Manager/CSR Director Position Summary As a Customer Service Representative, you are a direct point of contact for any patient, care...

Customer Service Representative I, RMV - Northeast District

Haverhill, MA (14 miles from North Reading, MA)
19 hours ago

Haverhill, MA (14 miles from North Reading, MA)
19 hours ago

Duties and Responsibilities This position will follow a Tuesday through Saturday work schedule. Interact with customers to respond to inquiries and complaints. Issues licenses, identification...

Loss Prevenion Customer Service Associate II (w/ uniform)

Lawrence, MA (9 miles from North Reading, MA)
1 day ago

Lawrence, MA (9 miles from North Reading, MA)
1 day ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Apple Specialist - Retail Customer Service and Sales - (Seasonal)

Dedham, MA (23 miles from North Reading, MA)
1 day ago

Dedham, MA (23 miles from North Reading, MA)
1 day ago

You're dedicated to selling and delivering a customer service experience that is unlike any other....

Customer Service Representative

North Andover, MA (6 miles from North Reading, MA)
2 days ago

North Andover, MA (6 miles from North Reading, MA)
2 days ago

Strong customer service skills and ability to handle stressful situations tactfully. Detail-oriented with a high degree of accuracy. Ability to work well in a team environment....

Customer Service Representative REMOTE

Cambridge, MA (14 miles from North Reading, MA)
2 days ago

Cambridge, MA (14 miles from North Reading, MA)
2 days ago

service background, we encourage you to apply for the Customer Service Representative REMOTE position at Chesapeake Oncology-Hematology Associates....

Remote Work

Customer Service Representative (Quincy, WA)

Quincy, MA (23 miles from North Reading, MA)
2 days ago

Quincy, MA (23 miles from North Reading, MA)
2 days ago

Assists other office team members in administrative tasks to ensure quality customer service, meeting deadlines, and sales support Supports Sales and/or Operations Manager as requested Compensation...

Showroom Customer Service Representative

Newton, MA (16 miles from North Reading, MA)
3 days ago

Newton, MA (16 miles from North Reading, MA)
3 days ago

Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative....

Customer Service Agent - BOS

East Boston, MA (14 miles from North Reading, MA)
3 days ago

East Boston, MA (14 miles from North Reading, MA)
3 days ago

Learn more about becoming a Customer Service Agent and the FAQs: careers.southwestair.com/customer-service-agents....

Customer Service Agent - BOS

Boston, MA (15 miles from North Reading, MA)
4 days ago

Boston, MA (15 miles from North Reading, MA)
4 days ago

Learn more about becoming a Customer Service Agent and the FAQs: careers.southwestair.com/customer-service-agents....

Retail Customer Experience Associate, Danbury Fair - Full Time

Boston, MA (15 miles from North Reading, MA)
5 days ago

Boston, MA (15 miles from North Reading, MA)
5 days ago

Id : REQ_561916, Title : Retail Customer Experience Associate, Danbury Fair - Full Time, Category : Stores, RequisitionType : Hourly, JobGrade : null, RequisitionId : ...392,...

Healthcare Customer Service Representative

Salem, MA (10 miles from North Reading, MA)
5 days ago

Salem, MA (10 miles from North Reading, MA)
5 days ago

Skills We're Looking For: Customer Service: Strong background in customer service and support. Technical Proficiency: Comfortable using Windows and Microsoft Office....

View all 108 jobs

Demographic Data for North Reading, MA

Moving to North Reading, MA? Find some basic demographic data about North Reading, MA below.

Median Age

Average Household Income

Home Value vs Household Income in North Reading, MA

Local

National

Total Population

15,554

Number of Businesses

512

City Size

Medium/Sm

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer Service

Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...

Customer Service

Customer service isn't limited to being polite to your customers - it's a pivotal factor of business operations that has a direct impact on how your company is viewed in the public eye let alone...

Title Synonyms

Users interested in this job title also searched for the following job title

Retail Customer Service

Salary for Customer Service Jobs in North Reading, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in North Reading, MA offer the following education background

High School or GED

35.4%

Bachelor's Degree

25.0%

Associate's Degree

15.6%

Vocational Degree or Certification

12.0%

Master's Degree

5.3%

Some College

4.2%

Some High School

1.9%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Services in North Reading, MA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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