Customer Service Jobs in Springfield, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative
- Bloomfield, CT (18 miles from Springfield, MA)
- 18 hours ago
- Bloomfield, CT (18 miles from Springfield, MA)
- 18 hours ago
Excellent customer services skills, including professional phone etiquette and the ability to handle difficult customer and trapped elevator passengers....
- Manchester, CT (23 miles from Springfield, MA)
- 1 day ago
- Manchester, CT (23 miles from Springfield, MA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Enfield, CT (8 miles from Springfield, MA)
- 1 day ago
- Enfield, CT (8 miles from Springfield, MA)
- 1 day ago
As the name suggests, your main priority is to provide great customer service....
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Associate - Temporary
- Simsbury, CT (19 miles from Springfield, MA)
- 3 days ago
- Simsbury, CT (19 miles from Springfield, MA)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Call Center Customer Service Representative
- Windsor, CT (17 miles from Springfield, MA)
- 4 days ago
- Windsor, CT (17 miles from Springfield, MA)
- 4 days ago
Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers expectations. II....
Customer Service Representative
- Hadley, MA (17 miles from Springfield, MA)
- 5 days ago
- Hadley, MA (17 miles from Springfield, MA)
- 5 days ago
Manager wants to see candidates with a strong customer service background with phone experience. Many industries are fine such as insurance agents, customer service rep, etc....
Customer Service Representative
- Bloomfield, CT (18 miles from Springfield, MA)
- 5 days ago
- Bloomfield, CT (18 miles from Springfield, MA)
- 5 days ago
Customer Service Representative (part of Allegis Group) 3.2 3.2 out of 5 stars Bloomfield, CT 06002 Hybrid work URGENT Customer Service Representative position - Bloomfield, CT - Temporary Job Description...
Retail Customer Service Associate
- Hartford, CT (22 miles from Springfield, MA)
- 5 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 5 days ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Call Center Customer Service Representative
- Westfield, MA (10 miles from Springfield, MA)
- 6 days ago
- Westfield, MA (10 miles from Springfield, MA)
- 6 days ago
ESSENTIAL FUNCTIONS Meet or exceed established customer service standards....
Customer Success Representative (Spanish Bilingual)
- Hartford, CT (22 miles from Springfield, MA)
- 6 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 6 days ago
Customer Success Representative (Spanish Bilingual) Pearson - 3.7 Hartford, CT Job Details $21.63 an hour 1 hour ago Qualifications Bilingual Spanish English Mid-level Communication skills Full...
- Agawam, MA (3 miles from Springfield, MA)
- 7 days ago
- Agawam, MA (3 miles from Springfield, MA)
- 7 days ago
Key Accountabilities: Client Service - 50% Handles complex client issues while executing excellent customer service principles....
Sales & Customer Service Associate NEW LOCATION!
- South Windsor, CT (18 miles from Springfield, MA)
- 8 days ago
- South Windsor, CT (18 miles from Springfield, MA)
- 8 days ago
service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients...
Part Time Sales & Customer Service Associate NEW LOCATION!
- South Windsor, CT (18 miles from Springfield, MA)
- 8 days ago
- South Windsor, CT (18 miles from Springfield, MA)
- 8 days ago
service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients...
Customer Service Representative
- Hartford, CT (22 miles from Springfield, MA)
- 8 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 8 days ago
Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries....
Demographic Data for Springfield, MA
Moving to Springfield, MA? Find some basic demographic data about Springfield, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Springfield, MA
Highest Education Level
Customer Services in Springfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Quality Control Inspection
- Dispatching
- Call Center Experience
- One Call Resolution
- Payment Processing
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Relationship Management
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Cashier Skills
- Scanning
- Reception
- Reimbursement
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Flexibility
- Telephone Skills
- Sales
- Inventory Management
- Filing
- Multitasking
- Policy Development
- Microsoft Office
- Microsoft Excel
- Teamwork
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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