Customer Service Jobs in Springfield, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative
- Amherst, MA (19 miles from Springfield, MA)
- 10 hours ago
- Amherst, MA (19 miles from Springfield, MA)
- 10 hours ago
TNG123 #LI-MW1 Customer Service Representative Amherst, Massachusetts, 01002 Perm 40,000/year...
- Enfield, CT (8 miles from Springfield, MA)
- 1 day ago
- Enfield, CT (8 miles from Springfield, MA)
- 1 day ago
Process Adherence, Metrics, & Compliance & Continuous Improvement Follow standard operating procedures (SOPs), work instructions, and customer service guidelines....
F&I Customer Support Associate or Consultant
- Hartford, CT (22 miles from Springfield, MA)
- 1 day ago
- Hartford, CT (22 miles from Springfield, MA)
- 1 day ago
the Customer Service area OR + High School Diploma or Equivalent and 3 or more years of experience in the Customer Service area AND + Experience with Microsoft Office Preferred Qualifications: + Minimum...
Pharmacy Customer Service Associate
- Chicopee, MA (4 miles from Springfield, MA)
- 2 days ago
- Chicopee, MA (4 miles from Springfield, MA)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
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- Manchester, CT (23 miles from Springfield, MA)
- 2 days ago
- Manchester, CT (23 miles from Springfield, MA)
- 2 days ago
Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours...
Customer Service Representative - Annuities - $500 SIGN ON BONUS + $3,000 Equity!
- Hartford, CT (22 miles from Springfield, MA)
- 3 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 3 days ago
This person participates as a member of a team of customer service representatives engaged in processing insurance support phone calls, post call activities and completion of call back commitments involving...
Customer Service Associate - Temporary
- Northampton, MA (15 miles from Springfield, MA)
- 3 days ago
- Northampton, MA (15 miles from Springfield, MA)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Retail Customer Service Supervisor
- Chicopee, MA (4 miles from Springfield, MA)
- 3 days ago
- Chicopee, MA (4 miles from Springfield, MA)
- 3 days ago
Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too....
Customer Service Representative
- South Windsor, CT (18 miles from Springfield, MA)
- 3 days ago
- South Windsor, CT (18 miles from Springfield, MA)
- 3 days ago
Minimum one year of experience in customer service or a related position. Requires knowledge of computer applications and a good understanding of basic math....
Customer Service Representative
- Enfield, CT (8 miles from Springfield, MA)
- 3 days ago
- Enfield, CT (8 miles from Springfield, MA)
- 3 days ago
The Customer Service Representative may also be involved in identifying new sales opportunities through proactive questioning to ensure maximum share of customers' testing business....
Customer Service Representative (CSR)
- Windsor Locks, CT (12 miles from Springfield, MA)
- 4 days ago
- Windsor Locks, CT (12 miles from Springfield, MA)
- 4 days ago
Join Aiello Home Services - Where Your Career in Customer Service Thrives!Are you a customer service professional looking to grow with a company that values your skills and dedication?...
Customer Service Representative - BILINGUAL IN SPANISH
- Enfield, CT (8 miles from Springfield, MA)
- 4 days ago
- Enfield, CT (8 miles from Springfield, MA)
- 4 days ago
service software 1 to 3 years of office experience Experience in customer service, preferably in the refuse industry Customer service orientation Strong communication and computer skills Call center...
Customer Service Representative
- East Hartford, CT (22 miles from Springfield, MA)
- 4 days ago
- East Hartford, CT (22 miles from Springfield, MA)
- 4 days ago
Customer Service Representative** **Position Summary:** Adecco is assisting a local client recruiting for accounts **Customer Service Representative (CSR)** to support storeroom operations at a customer...
Pharmacy Customer Service Associate
- Simsbury, CT (19 miles from Springfield, MA)
- 6 days ago
- Simsbury, CT (19 miles from Springfield, MA)
- 6 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative - PT
- Windsor Locks, CT (12 miles from Springfield, MA)
- 6 days ago
- Windsor Locks, CT (12 miles from Springfield, MA)
- 6 days ago
service....
Demographic Data for Springfield, MA
Moving to Springfield, MA? Find some basic demographic data about Springfield, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Springfield, MA
Highest Education Level
Customer Services in Springfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Dispatching
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Wellness
- Complaint Resolution
- Cashier Skills
- Forklift
- Customer Satisfaction
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Sales
- Multitasking
- Policy Development
- Teamwork
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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