Customer Service Jobs in West Springfield, MA

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 63 Jobs

Airport Customer Service Agent (Breeze) - BDL

Windsor Locks, CT (13 miles from West Springfield, MA)
2 hours ago

Windsor Locks, CT (13 miles from West Springfield, MA)
2 hours ago

This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!...

Customer Service Associate

Barkhamsted, CT (21 miles from West Springfield, MA)
9 hours ago

Barkhamsted, CT (21 miles from West Springfield, MA)
9 hours ago

Find jobs SEARCH Enter anybination of title, description,pany name and location to find jobs.

Customer Service Representative

East Windsor, CT (15 miles from West Springfield, MA)
10 hours ago

East Windsor, CT (15 miles from West Springfield, MA)
10 hours ago

Find jobs SEARCH Enter anybination of title, description,pany name and location to find jobs.

Customer Service Representative

East Windsor, CT (15 miles from West Springfield, MA)
21 hours ago

East Windsor, CT (15 miles from West Springfield, MA)
21 hours ago

Customer Service Representative to join our team....

Licensed Senior Customer Service Representative - National Remote

Hartford, CT (23 miles from West Springfield, MA)
1 day ago

Hartford, CT (23 miles from West Springfield, MA)
1 day ago

It may be necessary, given the business need, to work occasional overtime **Preferred Qualifications:** + 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer...

Remote Work

Pharmacy Customer Service Associate

Agawam, MA (4 miles from West Springfield, MA)
1 day ago

Agawam, MA (4 miles from West Springfield, MA)
1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

Hartford, CT (23 miles from West Springfield, MA)
2 days ago

Hartford, CT (23 miles from West Springfield, MA)
2 days ago

Uses customer service threshold framework to make financial decisions to resolve member issues. Responds quickly to meet customer needs and resolve problems while avoiding over-committing....

Customer Service Representative

Hartford, CT (23 miles from West Springfield, MA)
2 days ago

Hartford, CT (23 miles from West Springfield, MA)
2 days ago

Our Customer Service Representative will work in a high-touch service environment to handle customer service for some of our top clients at Amex GBT....

Client Service Representative (Onsite)

Springfield, MA (3 miles from West Springfield, MA)
2 days ago

Springfield, MA (3 miles from West Springfield, MA)
2 days ago

Job title: Client Service Representative Reports to: Client Manager Classification: Hourly, Non-Exempt Location: Onsite, Massachusetts Salary: $14 - $18 Starting pay varies based on location and...

Customer Service Representative

South Windsor, CT (20 miles from West Springfield, MA)
3 days ago

South Windsor, CT (20 miles from West Springfield, MA)
3 days ago

Service Center South Windsor JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting...

Customer Service Associate

Northampton, MA (14 miles from West Springfield, MA)
3 days ago

Northampton, MA (14 miles from West Springfield, MA)
3 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Bi-Lingual (Spanish/English) Customer Service Representative

South Windsor, CT (20 miles from West Springfield, MA)
3 days ago

South Windsor, CT (20 miles from West Springfield, MA)
3 days ago

Coburn Technologies is seeking a bi-lingual Spanish-speaking Customer Service Representative to join our team....

Customer Service Associate - Temporary

Hartford, CT (23 miles from West Springfield, MA)
4 days ago

Hartford, CT (23 miles from West Springfield, MA)
4 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

Springfield, MA (3 miles from West Springfield, MA)
4 days ago

Springfield, MA (3 miles from West Springfield, MA)
4 days ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Airport customer service Agent-BDL -UA

Windsor Locks, CT (13 miles from West Springfield, MA)
5 days ago

Windsor Locks, CT (13 miles from West Springfield, MA)
5 days ago

This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!...

View all 63 jobs

Demographic Data for West Springfield, MA

Moving to West Springfield, MA? Find some basic demographic data about West Springfield, MA below.

Median Age

Average Household Income

Home Value vs Household Income in West Springfield, MA

Local

National

Total Population

28,835

Number of Businesses

940

City Size

Medium

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer Services

Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...

IT Customer Service

When people think about IT, or information technology departments, they might imagine workers typing away in front of the light of their computer screens with little outside interaction during...

Title Synonyms

Users interested in this job title also searched for the following job title

Retail Customer Service

Salary for Customer Service Jobs in West Springfield, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in West Springfield, MA offer the following education background

High School or GED

34.9%

Bachelor's Degree

25.2%

Associate's Degree

15.9%

Vocational Degree or Certification

12.0%

Master's Degree

5.4%

Some College

4.2%

Some High School

1.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Services in West Springfield, MA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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