Customer Service Jobs in Lansing, MI
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative
- Saint Johns, MI (18 miles from Lansing, MI)
- 4 days ago
- Saint Johns, MI (18 miles from Lansing, MI)
- 4 days ago
Customer Service Representative: Responsibilities and Daily Duties As a Customer Service Representative, you will interact with people all day....
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Core Hours: Monday through Friday 8am to 5pm with a 1 hour lunch Fully on-site position since it's face to face customer service: Job Duties: Responsibilities Customer Service Specialists are responsible...
Role/Responsibilities/Project: We are seeking a detail-oriented and customer-focused Customer Service Representative with a minimum of 3 years of experience in customer service....
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Customer Service Representative
- East Lansing, MI (6 miles from Lansing, MI)
- 9 days ago
- East Lansing, MI (6 miles from Lansing, MI)
- 9 days ago
Identifies trends and any emerging customer service issues and works to develop solutions to address potential problems....
Government Programs Customer Service Representative
- Okemos, MI (6 miles from Lansing, MI)
- 14 days ago
- Okemos, MI (6 miles from Lansing, MI)
- 14 days ago
Training will be hybrid.**At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by...
Bilingual Spanish Customer Service Representative - Remote
- Lansing, MI
- 15 days ago
- Lansing, MI
- 15 days ago
This position receives and responds to inbound call inquiries and communications from customers, marketing associates, and other customer service representatives....
Remote WorkJob Requirement Outbound Inbound calls Call Support Call Centre Customer Support Customer Representative Outbound Inbound calls Call Support Call Centre Customer Support Customer Representative
Retail Customer Service Cashier
- Grand Ledge, MI (10 miles from Lansing, MI)
- 19 days ago
- Grand Ledge, MI (10 miles from Lansing, MI)
- 19 days ago
Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
Retail Customer Service Cashier
- Springport, MI (24 miles from Lansing, MI)
- 19 days ago
- Springport, MI (24 miles from Lansing, MI)
- 19 days ago
Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
Customer Service Associate Part Time
- Saint Johns, MI (18 miles from Lansing, MI)
- 30+ days ago
- Saint Johns, MI (18 miles from Lansing, MI)
- 30+ days ago
Role Responsibilities: As a Customer Service Associate, youre in charge of ensuring an exceptional customer experience....
- East Lansing, MI (6 miles from Lansing, MI)
- 60+ days ago
- East Lansing, MI (6 miles from Lansing, MI)
- 60+ days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Bilingual Customer Service Representative I
- Mason, MI (11 miles from Lansing, MI)
- 60+ days ago
- Mason, MI (11 miles from Lansing, MI)
- 60+ days ago
Our Administrative Sales team is looking for a Bilingual Customer Service Representative!...
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated Customer Service Representative - Billing professional to join our team....
Remote WorkDemographic Data for Lansing, MI
Moving to Lansing, MI? Find some basic demographic data about Lansing, MI below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Lansing, MI
Highest Education Level
Customer Services in Lansing, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Dispatching
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Wellness
- Complaint Resolution
- Cashier Skills
- Customer Satisfaction
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Teamwork
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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