Customer Service Jobs in Santa Cruz, CA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Amazon Locker+ Customer Service Associate
- Capitola, CA (12 miles from Santa Cruz, CA)
- 17 hours ago
- Capitola, CA (12 miles from Santa Cruz, CA)
- 17 hours ago
Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
Customer Service Representative, Collision
- Sunnyvale, CA (23 miles from Santa Cruz, CA)
- 1 day ago
- Sunnyvale, CA (23 miles from Santa Cruz, CA)
- 1 day ago
The Tesla Collision Repair Program is looking for a Collision Customer Service Representative to work on one of the most progressive vehicle brands in the world....
Working with a local government agency, you'll be responsible for customer service, answering phones, providing general information to the public, creating badges, logging information, making reservations...
Sales & Customer Service Associate
- San Jose, CA (24 miles from Santa Cruz, CA)
- 3 days ago
- San Jose, CA (24 miles from Santa Cruz, CA)
- 3 days ago
service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients...
Retail Store Support- Valley Fair
- San Jose, CA (24 miles from Santa Cruz, CA)
- 3 days ago
- San Jose, CA (24 miles from Santa Cruz, CA)
- 3 days ago
The ideal Store Support employee has a passion for fashion, is positive, energetic and enjoys providing excellent customer service while working at the point of sale....
- Freedom, CA (22 miles from Santa Cruz, CA)
- 4 days ago
- Freedom, CA (22 miles from Santa Cruz, CA)
- 4 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Pharmacy Customer Service Associate
- Santa Clara, CA (22 miles from Santa Cruz, CA)
- 4 days ago
- Santa Clara, CA (22 miles from Santa Cruz, CA)
- 4 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- San Jose, CA (24 miles from Santa Cruz, CA)
- 4 days ago
- San Jose, CA (24 miles from Santa Cruz, CA)
- 4 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Representative
- Campbell, CA (18 miles from Santa Cruz, CA)
- 4 days ago
- Campbell, CA (18 miles from Santa Cruz, CA)
- 4 days ago
Requirements: Series 7 license 1 year of customer service experience within finance Understanding of based knowledge of financial planning concepts Inbound calling experience...
Lead Retail Customer Service Associate
- Santa Clara, CA (22 miles from Santa Cruz, CA)
- 5 days ago
- Santa Clara, CA (22 miles from Santa Cruz, CA)
- 5 days ago
service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates Ensures quality customer service is given to customers by providing packaging...
Technical Support- Customer Service Agent
- San Jose, CA (24 miles from Santa Cruz, CA)
- 5 days ago
- San Jose, CA (24 miles from Santa Cruz, CA)
- 5 days ago
Job Description: At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate....
Retail Customer Service Associate
- Cupertino, CA (15 miles from Santa Cruz, CA)
- 5 days ago
- Cupertino, CA (15 miles from Santa Cruz, CA)
- 5 days ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Customer Service Representative
- Santa Clara, CA (22 miles from Santa Cruz, CA)
- 6 days ago
- Santa Clara, CA (22 miles from Santa Cruz, CA)
- 6 days ago
We value individuals who are dedicated to providing outstanding customer service and contributing to a positive team environment....
Customer Service Representative
- Santa Clara, CA (22 miles from Santa Cruz, CA)
- 6 days ago
- Santa Clara, CA (22 miles from Santa Cruz, CA)
- 6 days ago
As a Customer Service Representative, youll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless transactions and exceptional in-store...
Veterinary Client Service Representative - Late Evenings
- Campbell, CA (18 miles from Santa Cruz, CA)
- 6 days ago
- Campbell, CA (18 miles from Santa Cruz, CA)
- 6 days ago
MedVetis a fast-growing Emergency and Specialty provider with practices nationwide. We help our patientsreceive advanced medical treatments and innovations. Things like chemotherapy and radiation,...
Demographic Data for Santa Cruz, CA
Moving to Santa Cruz, CA? Find some basic demographic data about Santa Cruz, CA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Santa Cruz, CA
Highest Education Level
Customer Services in Santa Cruz, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Wellness
- Cashier Skills
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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